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Moved House - no phone line or broadband

Posts: 22
Thanks: 1
Registered: ‎26-01-2013

Moved House - no phone line or broadband

PN told my stepmam (who I've authorised as the person to take/make phone calls on my behalf cause I'm deaf) that I would have my phone number, phone line & broadband activated on 26/01/2015 but I received an email saying it would be sorted on 27/01/2015??? Who is telling the truth?? In the email it says I will have engineer booked for 27/01/2015 so I assume he is visiting my house to sort phone line? Also in email it says broadband might fail and it would take a further 5 days to fix it.....wth??!! I've had no broadband since 21/01/2015 so why am I made to wait another 5 days if it fails? This doesn't make PN look good!!
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Moved House - no phone line or broadband

Hi Spooooky,
Your order should be complete, and you should be able to get online now. Apologies that this never came to pass on the day you expected.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet