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Motorola IP Camera no internet connection, connection not secure

Shaun505
Newbie
Posts: 2
Registered: 2 weeks ago

Motorola IP Camera no internet connection, connection not secure

Hi I have had 2 of these Motorola indoor cams over the years and used both since having Plusnet and both were working fine, basic easy setup, plug n play but on Monday the newer one decided to disconnect and will no longer connect to the Hub 2. The older one is U/S but my doorbell cam also states "unsecure connection" and has never been connected to WiFi due to this. Im stumped and require help please.
3 REPLIES 3
Mav
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Motorola IP Camera no internet connection, connection not secure

Moderator's note(s):

Thread moved from Broadband to Tech Help.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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s7eveyorkshire
Dabbler
Posts: 16
Thanks: 3
Registered: ‎14-11-2019

Re: Motorola IP Camera no internet connection, connection not secure

Might be worth trying to connect after disabling the 5ghz WiFi band off the hub2 then after connecting the camera (hopefully) re-enabling it, if you look on the YouTube Plusnet channel or search here there are a few videos that will cover it or at least get you into the settings on the router to get where you need to be Smiley usually does the trick as I had similar with my video doorbell Smiley
Shaun505
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Motorola IP Camera no internet connection, connection not secure

Hi thank you for your reply and suggestion I will have another go tomorrow and try that and see 👍😊