Migration Update Request

[#1]

Hi,
Can I get an update on this order please?
It's been over 2 weeks now since I received sign up confirmation letter and no update since. 
Should be a straightforward remote fttc migration I would have thought 
Apologies if I am jumping the gun here.
Regards,
Rosemary

[#2]

Hi Rosemary,
I'm sorry you've not heard anything from us since you signed up. I have placed your order for you now, and it should be up and running with us within about a week.
I'll make sure that you receive further correspondence from this point on.
Matty

[#3]

Thank you, Matty.