Manage My Mail Spam page - too cluttered?
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- Re: Manage My Mail Spam page - too cluttered?
Manage My Mail Spam page - too cluttered?
29-09-2008 2:22 PM
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I've been asked to look at the Spam page on Manage My Mail (http://www.plus.net/manage_my_mail), we've had feedback that it's cluttered and has too much information on it.
Thing is, I don't think we can remove any of the extra information that's on there - if we do then there'd be no instructions at all!
I propose that the Spam page be limited to display the more commonly used options:
- Choose Domain
- How would you like us to deal with spam?
- Aggressiveness of the spam filter:
Underneath these would be an Advanced button that would either reveal more options on the same page, or link to a separate page.
It's debatable as to what you should see initially so i'd like to throw the question out to the community and see what you all think
The options to choose from are:
- Choose Domain
- How would you like us to deal with spam?
- Edge Protection
- Would you like messages identified as spam to be tagged?
- How would you like us to deal with messages identified as spam?
- Aggressiveness of the spam filter
- Anti Virus Filtering
- White/Black List Filtering
Thanks in advance for any and all feedback.
Re: Manage My Mail Spam page - too cluttered?
29-09-2008 2:25 PM
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- Choose Domain
- How would you like us to deal with spam?
- Aggressiveness of the spam filter
- Edge Protection
Re: Manage My Mail Spam page - too cluttered?
29-09-2008 6:08 PM
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With the current setup it is too easy to customise your Spam settings, assuming this will take effect across the board, without even realising that you're only making the changes to one domain.
I find that most people who receive too much Spam just want to reduce it and don't necessarily know where it's directed.
I think the ability to customise each domain separately should be under, as you suggest, an Advanced option.
Other than that gripe (which seems to annoy me far more than it should) I think your initial proposal is spot on
Re: Manage My Mail Spam page - too cluttered?
01-10-2008 3:15 PM
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Ian, I agree, but I don't know if i can change the functionality to do this (i'll check).. I can certainly add more text to explain though.
James, would you not count Edge Protection as an 'advanced' option - especially as we recommend leaving it on?
Re: Manage My Mail Spam page - too cluttered?
01-10-2008 3:20 PM
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Re: Manage My Mail Spam page - too cluttered?
02-10-2008 6:07 PM
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The problem that I have is that I am very familiar with this section of the portal and I find it very clear and workable.
With reference to it being cluttered, I can't say what could actually be removed without losing functionality.
I haven't fully read up on edge protection because it is for advanced users and I don't get much spam anyway.
In summary, I might be easy to please but IMO it's OK.
Re: Manage My Mail Spam page - too cluttered?
02-10-2008 6:16 PM
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Re: Manage My Mail Spam page - too cluttered?
02-10-2008 6:33 PM
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Re: Manage My Mail Spam page - too cluttered?
02-10-2008 6:43 PM
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Re: Manage My Mail Spam page - too cluttered?
02-10-2008 6:57 PM
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Re: Manage My Mail Spam page - too cluttered?
02-10-2008 8:05 PM
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Re: Manage My Mail Spam page - too cluttered?
06-10-2008 9:23 AM
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Quote The problem that I have is that I am very familiar with this section of the portal and I find it very clear and workable.
Me too... that's exactly why I'm posting
Thanks to all for the input so far, I've only been tasked with taking a look at the spam page, but I'm happy to pass on feedback on the other pages too
Re: Manage My Mail Spam page - too cluttered?
06-10-2008 9:49 AM
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Have taken a further look at the spam page and it all seems very clear and self-explanatory to me.
Although I have to use the drop-down list to access the page (I have a domain name) it isn't a problem because I only use that one so only have one setting to make.
Re: Manage My Mail Spam page - too cluttered?
06-10-2008 9:57 AM
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Poppy, from what I understand, you're pretty happy with the page in it's advanced mode, whereas others would benefit from a much more simplified version.
Re: Manage My Mail Spam page - too cluttered?
06-10-2008 4:07 PM
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Quote from: Jameseh I wonder if this is a case where having a simple and advanced view would be an idea.
Yes please! I'd like the advanced view to have all the settings WITHOUT all the explanation text, perhaps in a table with "radio" buttons, so you can see all the settings for all your domains at once (and make single changes, or multiple changes, or global changes, easily and in one go). Then I'd like the simple view to be even more simple, explaining what the effect of the settings will be to the end-user (of the particular mailbox or address) and not explaining all the whys and wherefores of what the settings actually do.
Actually this describes quite well what I'd like to see for the whole of "Manage My Mail" - to incorporate all the settings for everything email-wise.
Martin
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