Lost access to news.plus.net
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Lost access to news.plus.net
27-05-2014 7:52 AM
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Normally no authentication is required on news.plus.net and my settings are as per the Plusnet website, but i have also tried adding authentication in account properties - that didn't work.
Incredibly, Plusnet support are telling me that they do not provide support for their own server and have directed me to try here.
I am running Windows 8.1. I run Norton 360 and have tried turning off firewall and antivirus.
Thanks for any help,
Firepig
Re: Lost access to news.plus.net
27-05-2014 8:53 AM
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Re: Lost access to news.plus.net
27-05-2014 11:00 AM
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dick:quote
Re: Lost access to news.plus.net
27-05-2014 12:54 PM
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Have you tried using a different news client just to test and make sure that's not causing the issue?
Re: Lost access to news.plus.net
27-05-2014 4:27 PM
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@Firepig - try a disconnect/reconnect via your router interface and then try newsgroup access again. Of course, if you have a static IP address, it won't help...
Re: Lost access to news.plus.net
27-05-2014 5:17 PM
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Re: Lost access to news.plus.net
27-05-2014 5:20 PM
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Re: Lost access to news.plus.net
27-05-2014 6:34 PM
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Quote from: Jaggies Some people have reported this issue on the support newsgroup - it appears to be related to the same issue with IP address ranges that caused problems with some streaming services.
@Firepig - try a disconnect/reconnect via your router interface and then try newsgroup access again. Of course, if you have a static IP address, it won't help...
Thank you Jaggies, that solved the problem. Looking at the connection details, it seems the router reconnected on Friday when the problem started.
Still pretty shocked that Plusnet support refused to deal with this; not the service I'm used to from them. Definitely a Plusnet problem, as I was able to access Usenet through another provider.
Re: Lost access to news.plus.net
27-05-2014 8:06 PM
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Quote FWIW guys, I've had the allowed subnets for our Giganews config checked and the recently introduced IPs are already allowed.
The whole block (146.200/16) was added late last year.
Please shout up if the problem occurs again so we can try and work out why it's happening.
--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------
Anyway, no further reports, so hopefully all is well (for now!).
Re: Lost access to news.plus.net
05-06-2014 11:31 PM
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I too was getting 'error 480 authentication required' but turning the router off and on again has sorted it - many thanks.
It really would be great if support knew about this...
Re: Lost access to news.plus.net
06-06-2014 12:17 AM
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Re: Lost access to news.plus.net
15-07-2014 10:22 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Lost access to news.plus.net
15-07-2014 10:32 AM
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Re: Lost access to news.plus.net
15-07-2014 12:28 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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