19-09-2018 11:20 AM - edited 19-09-2018 11:20 AM
Sorry to hear that you have lost access to your forum account. The forums will lock the account for a short time (I think its around 15 minutes) if the incorrect password is provided multiple times. This is just a security measure.
Have you tried resetting your password: https://community.plus.net/t5/authentication/forgotpasswordpage
Its worth noting that your forum username is not linked to your main plusnet account so if you changed the password for your broadband service, it doesn't change the forum password.
If you're still having trouble getting access to your forum account, let me know and I will look into it.