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Lost access to my long time forum account. How can I get it back?

FIXED
A1
Hooked
Posts: 9
Thanks: 3
Registered: ‎04-09-2018

Lost access to my long time forum account. How can I get it back?

I messed up a password change and lost access to my long time forum account. How can I get it back? Thanks
4 REPLIES 4
jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: Lost access to my long time forum account. How can I get it back?

Fix

Hi @A1,
Sorry to hear that you have lost access to your forum account. The forums will lock the account for a short time (I think its around 15 minutes) if the incorrect password is provided multiple times. This is just a security measure.
Have you tried resetting your password: https://community.plus.net/t5/authentication/forgotpasswordpage
Its worth noting that your forum username is not linked to your main plusnet account so if you changed the password for your broadband service, it doesn't change the forum password.

If you're still having trouble getting access to your forum account, let me know and I will look into it.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

A1
Hooked
Posts: 9
Thanks: 3
Registered: ‎04-09-2018

Re: Lost access to my long time forum account. How can I get it back?

Thank you for getting that fixed.

Best wishes

Dave

 

 

jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,337
Fixes: 81
Registered: ‎22-02-2016

Re: Lost access to my long time forum account. How can I get it back?

You're most welcome Smiley

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

daveplus
Pro
Posts: 625
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: Lost access to my long time forum account. How can I get it back?

@A1  test