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Loss of signal every 10 minutes

David1967
Newbie
Posts: 3
Registered: ‎07-03-2021

Loss of signal every 10 minutes

I have taken delivery of my second new router (Hub One) and installed it this morning. Unfortunately I'm experiencing the same problem I had with the first one, that being that my laptop drops signal every ten minutes (exactly)!

I've reset factory settings, explored all different channels, switched everything off and on again, but nothing works.

All other devices work fine, phones, ipad, Kindle and tv. It's just the laptop.

 

Any ideas?

 

Thanks

8 REPLIES 8
jab1
Aspiring Legend
Posts: 11,176
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Loss of signal every 10 minutes

In that case, it must be a setting on the laptop. What make/model?

John
David1967
Newbie
Posts: 3
Registered: ‎07-03-2021

Re: Loss of signal every 10 minutes

It's an old Fujitsu, probably 10 years old. But it didn't happen with our old plusnet hub. It worked fine with that.

Mustrum
Community Veteran
Posts: 3,069
Thanks: 786
Fixes: 73
Registered: ‎13-08-2015

Re: Loss of signal every 10 minutes

Faulty Laptop or WIFI adapter. 

David1967
Newbie
Posts: 3
Registered: ‎07-03-2021

Re: Loss of signal every 10 minutes

If the laptop is faulty, why didn't it fall over with the old router? Its just the new one.

jab1
Aspiring Legend
Posts: 11,176
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Loss of signal every 10 minutes

As @Mustrum says, either faulty Wi-Fi adapter - or - somehow, the 'power saving' settings on said adapter have been configured to turn it off every 10 minutes. To be honest, at that age, I would begin to expect problems. It is possible, I suppose that such an adapter is incompatible with the newer router, but I am not a hardware/networking expert, so could just be wrong.

John
Baldrick1
Moderator
Moderator
Posts: 9,164
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Registered: ‎30-06-2016

Re: Loss of signal every 10 minutes

@David1967 

Try separating the 2.4 and 5GHz bands, see. https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840
Try each band in turn and use the best.

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jab1
Aspiring Legend
Posts: 11,176
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Loss of signal every 10 minutes

Good idea, @Baldrick1 - a laptop that old will only work on 2.4ghz - wonder if it is trying and failing to work on 5ghz?

John
Mustrum
Community Veteran
Posts: 3,069
Thanks: 786
Fixes: 73
Registered: ‎13-08-2015

Re: Loss of signal every 10 minutes

Its been a while. but I believe there is also an option on the WIFI tab in the router to reduce the max speed, it may be worth trying that.