Looking for advice/info on SNR
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Looking for advice/info on SNR
03-08-2019 10:34 PM
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Re: Looking for advice/info on SNR
03-08-2019 11:30 PM
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I'm sorry but John Lewis broadband and Plusnet operate as two totally separate companies, there's no a.k.a Plusnet in the way that they operate. Consequently you will get no help from Plusnet staff.
Whilst the DLM will reduce SNR in time if the line is quiet there's also the possibility that your line is banded. You need to talk to John Lewis support if you want this checked out.
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Re: Looking for advice/info on SNR
05-08-2019 1:38 PM
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Thread moved from Fibre Broadband to Tech Help.
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Re: Looking for advice/info on SNR
06-08-2019 8:59 PM - edited 06-08-2019 9:01 PM
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Hi there, thanks for your post via our community forums.
While we do provide the service and customer support for John Lewis Broadband, it's correct that we can't support you as a JLB customer via our community forums(Or social media platforms). The ways you can contact support can be found Here
Having said that, as this is a community forum where anyone and everyone are free to post regarding issues they may have as long as it's in line with the forum rules I'm happy to give my advice based on what you've said.
I suspect that the lightning storms you've had caused the really big increase in SNR margin and if you had a 3dB SNR before the storms hit, with time I'd expect the SNR to decrease and your sync speed to go up.
If your speeds are currently below VDSL Range A expectations when you put your landline telephone number in Here it may be worth requesting an engineer visit as they'd be able to investigate further at the very least requesting an SNR reset.
I hope this helps.
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