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Log in, Log out

JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Log in, Log out

Hi,
When I log into the main PN site it won't let me log out again, it just says "couldn't remove db entry".
8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Log in, Log out

Hi JamesM,
I'm really sorry about that, I've tried to apply a fix to the problem but it doesn't appear to have worked. I have passed a ticket into the relevant department to investigate the issue for you.
Ticket Ref: 58903924
Chris Pettitt
Cloud Environments Engineer
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Log in, Log out

Thanks Chris, its no big deal as I automatically delete all passwords and log in details when I close the webpage anyway, I thought it might be a problem that no-one else had picked up on yet, but if its just me then no probs. Cool
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Log in, Log out

I get the same problem when I log out but clicking the browser's page refresh button (on the page showing the 'Couldn't remove db entry' message) seems to fix things. I'm using Opera 12.01 on Windows 7.
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Log in, Log out

Thanks pengyou, I just tried that and it worked. IE 9 is what I am using.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Log in, Log out

Yes, that does work, it's something that I tested as well, but you shouldn't have to do that really.
Still having this looked into Smiley
Chris Pettitt
Cloud Environments Engineer
JamesM
Grafter
Posts: 1,103
Registered: 24-06-2009

Re: Log in, Log out

Chris, I hope that I haven't caused the problem now that nobody can log in to the portal  Wink
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Log in, Log out

Lips are sealed Lips are sealed
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Log in, Log out

No, not related Smiley
Chris Pettitt
Cloud Environments Engineer