Laptop problems
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Laptop problems
17-05-2012 4:14 PM
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The screen appears with all the icons but the loading indicator continues to go around as though it's still loading something and whilst the arrow can be moved across the screen none of the shortcut icons work.
Personally if it was my laptop I would wipe the drive and install Linux but I don't want to suggest that as I may be the one who has to sort any future problems out.
So what advice should I give ? Remember it's not possible to get into anything so system restore is out, CNTR ALT Delete just get back to reloading and the final desktop.
No error messages appear.
Re: Laptop problems
17-05-2012 4:19 PM
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Re: Laptop problems
17-05-2012 4:43 PM
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Re: Laptop problems
17-05-2012 4:58 PM
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Forgot to ask if he has a system recovery disk, I presume this will do the same as what you describe ?
Re: Laptop problems
17-05-2012 5:11 PM
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The system recovery disk would put everything back to how she received the laptop including wiping all the programs she has installed
Re: Laptop problems
17-05-2012 9:12 PM
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Quote from: gleneagles Forgot to ask if he has a system recovery disk, I presume this will do the same as what you describe ?
No it won't. System Restore resets the settings back to an earlier time but leaves your files, photos, music etc. intact. So pick a date when the computer was working properly. There may well also be an option to restore the computer to its factory state, minus files, but only use that as a last resort.
Re: Laptop problems
18-05-2012 8:25 AM
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Quote from: gleneagles I Have been asked for advice about a friends laptop running windows 7 Home edition.
Personally if it was my laptop I would wipe the drive and install Linux but I don't want to suggest that as I may be the one who has to sort any future problems out.
Waht ?Doubts about Linux..... my goodness me...... now there`s a turn up for the books !
Re: Laptop problems
18-05-2012 10:54 AM
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I Have always remembered that so am happy to pass on advice to others but would not get too involved into something I know nothing about.
The Linux Desktop is great and in most cases I will never need to move from there but if you ever need to move into inputting direct commands (other than simple stuff) then it becomes a different matter.
Re: Laptop problems
18-05-2012 8:00 PM
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Re: Laptop problems
19-05-2012 12:29 PM
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It's just as well I forgot to ask about the recovery disk as I would have probably suggested using it as a first step, not sure how I would have responded if asked about recovering programs or information on the disk that was no longer there.
For once my poor memory has avoided me getting into a tricky situation.
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