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Itunes not behaving itself on Vista

Community Veteran
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Registered: ‎27-05-2011

Itunes not behaving itself on Vista

In order to speed up my desktop I had disabled the "Apple Mobile Device" service using msconfig. Then I wanted to synchronise my IPod touch and turned it back on again.  Sad
Now the "Apple Mobile Device" utility is grabbing all my CPU activity and locking up Outlook and Skype. The machine locks up and nothing will run. I have done ctrl-alt-del and disabled this utility and everything works now  Tongue
But I would like to get my IPod synchronising again. Suggestions please  Undecided
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
15 REPLIES
Community Veteran
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Registered: ‎16-02-2009

Re: Itunes not behaving itself on Vista

Should probably be in the M$ area not the Linux one.
anniesboy
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Re: Itunes not behaving itself on Vista

Are you able to connect to itunes store? If not see posts on itunes forum.
http://is.gd/CTwdOP
I overcame by doing this.
1- Download itunes 10.4.0.1 (the latest version of itunes)
2- while downloading it , Uninstall the old version of itunes you have (or just uninstall iTunes if you are already running 10.4.0.1
3- Uninstall Quicktime also
4- Uninstall Apple software update
5- Uninstall Apple mobile device support
6- Uninstall Bonjour
7- Uninstall Apple application support
8- Reinstall iTunes 10.4.0.1 
Hope this helps.
Community Veteran
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Registered: ‎02-02-2008

Re: Itunes not behaving itself on Vista

I've come across variations of this problem several times.
In my experience the core of the problem is usually (though not always obviously/directly) the Bonjour service.
This is what I do normally:
1. Remove the Bonjour service using Control Panel.
2. If this results in "complaints" from iTunes ignore/bypass them.
3. If the user has loss of functionality, reinstall it using the separate download (DL999) from Apple. This is usually OK.
My suspicion is that the way Bonjour is downloaded/integrated into iTunes has a subtle bug that replacing it with the standalone version does not.
However, in most cases it is just not needed so I advise all my customers to check for it and remove it after ANY Apple software install/update.
The download is here: http://support.apple.com/kb/dl999 Note the subtly different naming which refers mainly to print services.  Wink
"Bonjour Print Services for Windows"  Grin
Please let me know if this works for you.
(it's also a lot easier than removing everything Apple and reinstalling)
Note: You may need to repeat the above after an iTunes update, if the symptoms return.
Community Veteran
Posts: 2,568
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Registered: ‎27-05-2011

Re: Itunes not behaving itself on Vista

Thanks both It seems like a long job so I will do it later and report back  Wink
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 6,735
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Registered: ‎02-02-2008

Re: Itunes not behaving itself on Vista

As my version is a (small and simple) subset of anniesboy's why not try it first?  Wink
Only takes a couple of minutes and no music etc. is touched.
I have seen the longer version referred to many times but so far I've been lucky and never needed to do it.
Community Veteran
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Re: Itunes not behaving itself on Vista

HPsauce
i have un-installed Bonjour ithrough control panel but when I checked Windows Task Manager applemobiledeviceservices.exe is still there running and grabbing all of the CPU activity  Sad
Anything else i can delete? Undecided
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
anniesboy
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Re: Itunes not behaving itself on Vista

Peter whilst awaiting an update from HP Sauce.
The process I posted was in fact quite quick I did it on two PCs.
It was suggested that the process needed to be carried out in the order posted.
I was concerned about my music and backed up on a usb just in case.
The back up was not required as the music was stored in computer  >  music
Community Veteran
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Re: Itunes not behaving itself on Vista

Quote from: PeterLoftus
un-installed Bonjour ithrough control panel

Have you tried reinstalling it from the standalone version?
If that doesn't work them it's follow the full process I'm afraid as described by anniesboy.
Community Veteran
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Registered: ‎27-05-2011

Re: Itunes not behaving itself on Vista

HPsauce, anniesboy thanks to both of you.
I took the route given by anniesboy after trying HPsauce's quick fix first.
All working now, got to have it right cause its the wife's computer.  Cool
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
anniesboy
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Re: Itunes not behaving itself on Vista

Absolutely I did mine first and then my wife's, as did not want to be speaking in a high pitched voice.
Community Veteran
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Re: Itunes not behaving itself on Vista

el stupido  Crazy
I got the nag screen to update ITunes and what did i do?  Crazy Crazy Crazy
I updated and now I'm back to square one, machine slowed to treacle  Angry
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
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Re: Itunes not behaving itself on Vista

Ah..what a blessed relief it was to unshackle myself from iTunes when I rid myself of my iPhone Cool
My PC displayed it's gratitude by starting up quicker Smiley

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

anniesboy
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Re: Itunes not behaving itself on Vista

I have not been "offered" an update for itunes current version 10.5.0.142 ,this runs OK.
However its probably worth checking on itunes forum .http://is.gd/qNBJRc
Community Veteran
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Registered: ‎27-05-2011

Re: Itunes not behaving itself on Vista

Quote
I updated and now I'm back to square one, machine slowed to treacle  

My Saturday morning job was to get ITunes working again. I really am back to square one   Undecided Angry Sad Crazy
I uninstalled everything Apple in Control Panel and installed the latest ITunes from the Apple UK website and it failed to run, or rather it locked my machine up Task manager shows "Apple Mobile Device Service" and ITunes both taking 50% of the CPU activity. Last time it happened I left it all day to see if it would finish what it was doing and it never did  Sad
If SWIMBO finds out what I have done to here machine I will be banned to the laptop for life   Shocked
I have terminated both processes but if she reboots the machine anytime  Roll eyes
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra