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Is main site portal down?

Luzern
Seasoned Pro
Posts: 2,884
Thanks: 235
Fixes: 2
Registered: 31-07-2007

Is main site portal down?

All I get at the moment is a blank page. Is the portal down?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
8 REPLIES
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Is main site portal down?

not from here
Community Veteran
Posts: 2,557
Thanks: 172
Fixes: 2
Registered: 27-05-2011

Re: Is main site portal down?

was down for me around 8 am yesterday  Smiley
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Is main site portal down?

Hi lucerne,
What browser are you using? Have you tried accessing it on another browser at all?
Try clearing your cache and cookies and re-opening your browser and see if that helps. Let us know if it doesn't!
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Is main site portal down?

It wasn't working for me either when I just tried with Chrome on a Mac - OK with Firefox and Safari.
The page source was:
Quote
<SCRIPT language="javascript"><!--
window.location = '/error.html?hostname=portal07
&strErrorRef=ERROR140491682472841300';
// -->
</SCRIPT><NOSCRIPT><META HTTP-EQUIV="refresh" CONTENT="00;URL=/error.html?hostname=portal07
&strErrorRef=ERROR140491682472841300"></NOSCRIPT>

All came good when I restarted Chrome  Smiley
Luzern
Seasoned Pro
Posts: 2,884
Thanks: 235
Fixes: 2
Registered: 31-07-2007

Re: Is main site portal down?

All done before going out to meet grandson from Bristol. I seems OK now. Perhaps it was out to lunch! Wink
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
wncfc
Grafter
Posts: 26
Registered: 04-04-2009

Re: Is main site portal down?

I am also getting blank pages whenever I go onto the portal using Chrome.  I have checked with IE11 and all seems well so it does seem to be a Chrome problem.  I have tried restarting Chrome but sill no success.
Edit: Cleared all plusnet cookies from Chrome and it is working fine now!
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Is main site portal down?

It is working for me
Although a member has also reported that it is now working for them
Quote from: GD
...and thank Jelv, yes - that link now works.  It wasn't earlier - I guess they must have fixed it.  They Plusnet guy I was on the phone with, who also saw the link didn't work, said it'll be fixed immediately.
And yes, as others here said, they shouldn't hide that link and make it difficult to find.  It should be very clear indeed...

Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Is main site portal down?

Thanks for the update all.
We're currently investigating this and will see if the fix for http://usertools.plus.net/status/archive/1404986400.htm will fix the intermittent issues of the white screen when trying to get to the portal. In the interim can anyone who encounters this clear their cache and cookies and then re-open the browser as this "should" fix it!  Undecided