Is main site portal down?

[#1]

All I get at the moment is a blank page. Is the portal down?

[#2]

not from here

[#3]

was down for me around 8 am yesterday 

[#4]

Hi lucerne,
What browser are you using? Have you tried accessing it on another browser at all?
Try clearing your cache and cookies and re-opening your browser and see if that helps. Let us know if it doesn't!

[#5]

It wasn't working for me either when I just tried with Chrome on a Mac - OK with Firefox and Safari.
The page source was:

Quote

<SCRIPT language="javascript"><!-- window.location = '/error.html?hostname=portal07 &strErrorRef=ERROR140491682472841300'; // --> </SCRIPT><NOSCRIPT><META HTTP-EQUIV="refresh" CONTENT="00;URL=/error.html?hostname=portal07 &strErrorRef=ERROR140491682472841300"></NOSCRIPT>

All came good when I restarted Chrome 

[#6]

All done before going out to meet grandson from Bristol. I seems OK now. Perhaps it was out to lunch!

[#7]

I am also getting blank pages whenever I go onto the portal using Chrome.  I have checked with IE11 and all seems well so it does seem to be a Chrome problem.  I have tried restarting Chrome but sill no success.
Edit: Cleared all plusnet cookies from Chrome and it is working fine now!

[#8]

It is working for me
Although a member has also reported that it is now working for them

Quote from: GD

...and thank Jelv, yes - that link now works.  It wasn't earlier - I guess they must have fixed it.  They Plusnet guy I was on the phone with, who also saw the link didn't work, said it'll be fixed immediately. And yes, as others here said, they shouldn't hide that link and make it difficult to find.  It should be very clear indeed...

[#9]

Thanks for the update all.
We're currently investigating this and will see if the fix for http://usertools.plus.net/status/archive/1404986400.htm will fix the intermittent issues of the white screen when trying to get to the portal. In the interim can anyone who encounters this clear their cache and cookies and then re-open the browser as this "should" fix it!