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Is it genuine?

deekay
Grafter
Posts: 209
Registered: ‎05-08-2007

Is it genuine?

Sorry if this has already been asked.
I have just received this email and am wondering  if it is genuine. I haven't clicked on the link "just in case!"

Dear Customer,
Due to a recent upgrade in our server, we are currently reviewing member's account.
To effect this upgrade on your account please click this link
Failure to comply might lead to suspension or problem accessing your account.
Thank you.
Security Center
© Plusnet plc All Rights Reserved. E&OE
Many thanks.
Keith
7 REPLIES
198kHz
Aspiring Champion
Posts: 3,491
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: Is it genuine?

It's got phishing written all over it.
Generic salutation
Grammar and spelling mistakes
Threat of suspension
And generally not the kind of thing any ISP would send to a customer.
Remember you are unique - just like everyone else
deekay
Grafter
Posts: 209
Registered: ‎05-08-2007

Re: Is it genuine?

Hello 4C.
Thanks for your reply. You have confirmed my suspicions.
I was at two minds whether or not to delete the link when I posted to the forum. But I thought that any member of the PlusNet staff who may want to investigate my email, would need it.
Hope I didn't do wrong!
Cheers
Keith
198kHz
Aspiring Champion
Posts: 3,491
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: Is it genuine?

No, Keith, you've done nothing wrong.
Your post may well be a valuable 'heads up' for other PN customers receiving a similar email.
Most organisations have some form of reporting system, such as an address to which to forward dodgy emails - eg phishing@name_of_organisation.co.uk , but I see no reference to such a scheme on the PN help & support pages.
Hopefully one of the Digital Care Team will be along shortly to advise...
Remember you are unique - just like everyone else
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Is it genuine?

We've seen a few reports of these, and have the headers or one of them. We;re looking into it but I can say for certain the email is *not* from Plusnet.
When we send you an email we include your username and try to keep the spelling and grammatical errors to a minimum Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Is it genuine?

You can also tell it's not a genuine email from Plusnet because it contains no marketing information trying to sell you home phone etc. Tongue
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mattewan
Grafter
Posts: 64
Registered: ‎30-11-2009

Re: Is it genuine?

You would think that the people sending these emails would at least study some real, genuin emails from plusnet first and at least try to do a better job of making it look real.
With all the spelling/grammer mistakes and general unprofessional look of the email you would think they want you to know it is fake.
Community Veteran
Posts: 1,101
Registered: ‎10-09-2010

Re: Is it genuine?

Yeah, I must admit, I am constantly amazed by how bad these emails are, but hey so long as they work, what do they care?