Is Plusnet causing this problem?

[#1]

not working here

[#2]

still working here
You are currently connected to the gateway known as ptn-ag04.
This is located in Telehouse North.

[#3]

Quote from: pierre_pierre

You are currently connected to the gateway known as ptn-ag04.

You may be on to something there, as I'm also connected to ptn-ag04 and haven't had the problem.
A traceroute would also show which gateway the OP is using.
Jonny.

[#4]

This is what I get

jason@Lucy:~$ traceroute www.rcgroups.com
traceroute to www.rcgroups.com (66.228.117.24), 30 hops max, 60 byte packets
 1  h254.home.com (192.168.255.254)  1.271 ms  1.795 ms  2.302 ms
 2  lo0-central2.pcl-ag04.plus.net (195.166.128.242)  26.480 ms  27.019 ms  27.795 ms
 3  gi1-12-421.pcl-gw01.plus.net (84.92.6.232)  19.999 ms  21.534 ms  22.944 ms
 4  * * po4.pcl-gw02.plus.net (212.159.1.129)  30.374 ms
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * po4.pcl-gw02.plus.net (212.159.1.129)  12.554 ms !H

It is now looking like a Plusnet problem I think.

[#5]

I can't get it either
Tracing route to rcgroups.com [66.228.117.24]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    33 ms    33 ms    35 ms  lo0-central1.pcl-ag02.plus.net [195.166.128.235]
  3  184 ms    73 ms    31 ms  gi1-13-211.pcl-gw01.plus.net [84.92.6.32]
  4    32 ms    *        *    po4.pcl-gw02.plus.net [212.159.1.129]
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10

[#6]

Gus was on PCL ago2 and failed to leave PN

[#7]

Yep:

Quote

You are currently connected to the gateway known as pcl-ag02. This is located in City Lifeline House.

Could be a problem with that gateway then?
John

[#8]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\MEDION>tracert www.rcgroups.com
Tracing route to rcgroups.com [66.228.117.24]
over a maximum of 30 hops:
  1    60 ms    98 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    23 ms    22 ms    23 ms  lo0-central3.ptn-ag04.plus.net [195.166.130.24]
  3  230 ms  153 ms  173 ms  gi2-22-431.ptn-gw01.plus.net [84.92.2.145]
  4    21 ms    22 ms    24 ms  t2a1-ge2-0-0.uk-lon1.eu.bt.net [166.49.211.45]
  5    22 ms    22 ms    22 ms  t2c2-ge2-0-0.uk-lon1.eu.bt.net [166.49.135.109]
  6    22 ms    22 ms    23 ms  t2c1-p4-0.uk-eal.eu.bt.net [166.49.208.109]
  7  105 ms  106 ms  104 ms  t2c1-p4-0-0.us-ash.eu.bt.net [166.49.164.225]
  8    *        *        *    Request timed out.
  9  108 ms  109 ms  109 ms  po3.bbr02.tl01.atl01.networklayer.com [173.192.1
8.153]
10  131 ms  130 ms  131 ms  po7.bbr02.eq01.dal01.networklayer.com [173.192.1
8.134]
11  144 ms  152 ms  159 ms  po5.dar02.sr01.dal01.networklayer.com [173.192.1
8.203]
12  328 ms  235 ms  228 ms  po2.fcr01.sr01.dal01.networklayer.com [66.228.11
8.158]
13  131 ms  130 ms  129 ms  www.rcgroups.com [66.228.117.24]
Trace complete.
C:\Users\MEDION>

[#9]

I suspected a gateway problem which is why I asked this in reply #1 to this topic.

Quote from: jelv

Between attempts that succeed and fail will you have reconnected the router?

The reply was

Quote from: Flypopa

The router has not been touched,

[#10]

**Plusnet Staff**
I have just replied to your ticket and passed this matter through to our networks team as I am unable to access the site also from our offices. I have noticed however that when i use a online proxy such as http://www.anony-surf.com/ I am able to get to the website with no issues, so it could be an issue with ourselves but we will have to wait and see what networks find out.

Thanks
Chris Dawson

[#11]

I have had a reply to my 'ticket'. They have followed my link to this thread and noted that I am not alone with this problem, as others posters have also not been able
to acess the site.
It is being looked into.
Thanks folks for your help on this.

[#12]

Welcome to the Forum Chris
You got me going earlier, as you didnt have your PN parts, thought it was an outsider with a queer post. now it makes sense

[#13]

Following this thread with interest as have never heard of such a thing happening.  I can't get it either and my gateway is pcl-ag04. City Lifeline House (almost sure I was on something like Jupiter before).  Anyway, didn't know about the anony-surf either and yes, it works fine using that.
You live and learn! 

[#14]

Just to let you know that on the 3 attempts today, I have managed to access the RCgroups site.
Have 'Plusnet' fixed something?

[#15]

Hi Flypopa,
I've replied to your ticket, I'd just noticed it was back up and running, as far as I can see nothing was actioned this side, Dean in Tech told us you were having issues as he saw your post.
If it does go down again let us know asap and we can find out what's going on for you! Though I'm glad it's working now