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Internet suddenly out

Posts: 4
Registered: ‎23-11-2021

Internet suddenly out

Our internet has suddenly gone down. The wifi light is lit, the broadband light is flickering and the internet light is out.

Nothing has changed, as far as I know. It's been working for some years and just suddenly ceased. I tried unplugging the modem a few times. I checked the phone wire and it seems okay (the phone in the same socket is working).

What do I try next?



Posts: 11,826
Thanks: 5,266
Fixes: 420
Registered: ‎30-06-2016

Re: Internet suddenly out


Report a fault at


For a problem with your broadband,

Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891
(charges may apply at your standard rate)

  • We’ll run tests on your connection to find out what’s going on
  • If you need an engineer, we’ll text you in 15 mins to book a slot
  • If you don't need an engineer, our award-winning UK based support team will aim to call you within 30 mins to help sort the problem, though we're really busy at the moment, so this may be a little longer. 
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  • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

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Rising Star
Posts: 68
Thanks: 21
Fixes: 3
Registered: ‎20-07-2007

Re: Internet suddenly out

Just had the same for about three hours found the internet down this morning with no 2.4 GHz light and 5 GHz light frozen, restarted router several times appeared to connect but still no internet, left router off while having lunch now started again and appears ok.