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Internet goes dead when other Laptop is on

DreamVB
Dabbler
Posts: 19
Thanks: 1
Registered: 09-11-2016

Internet goes dead when other Laptop is on

Hi I found a problum with my wifi each time my dad try to do some downloading or listening to music from amazon my internet or wireless just goes dead and I can't do a thing for a few minutes any idea what maybe causeing it.

9 REPLIES
VileReynard
Seasoned Pro
Posts: 10,826
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Registered: 01-09-2007

Re: Internet goes dead when other Laptop is on

The usual explanation is that both devices have the same IP address.

But is this problem confined to Amazon?

Community Veteran
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Registered: 16-10-2014

Re: Internet goes dead when other Laptop is on

@DreamVB - What type of connection are you on, ADSL or Fibre? Also what do you get in a speed test?

DreamVB
Dabbler
Posts: 19
Thanks: 1
Registered: 09-11-2016

Re: Internet goes dead when other Laptop is on

I am on boardband ADSL my speed test the last few weeks have been well a bit loopy sometimes it saying 19Mbps others it been showing as less than 4Mbps it used to be a steady between 10mbps, I also noticed things with downloads to. I mean say for a 40MB file is shows like 29seconds but when downloading. it goes dead for a few seconds then starts a again. some files around 5MB have come right down while other times showing as 20min. last few weeks it been very strange.

I am not sure what happened I changed nothing that I know of.

Community Veteran
Posts: 4,846
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Registered: 14-07-2009

Re: Internet goes dead when other Laptop is on

Does your Dad have to be using the internet to cause the problem or is it there for as long as his computer is switched on?

DreamVB
Dabbler
Posts: 19
Thanks: 1
Registered: 09-11-2016

Re: Internet goes dead when other Laptop is on

It seems to happen when he is on, I noticed it before now but not as much as in recent weeks. it like he hogging all the internet when downloading. it's well strange at the moment I seem to be running ok fingers crossed. but he's not got his laptop on. so I wait and see what happens when he puts it on latter.

PS Thanls for all the help you guys been given.

 

Community Veteran
Posts: 4,846
Thanks: 121
Fixes: 24
Registered: 14-07-2009

Re: Internet goes dead when other Laptop is on

The reason I asked is because I have seen the odd computer where the power transformer emits so much RFI that it can take down the internet connection.  That would happen as soon as the computer is switched on and starts to draw power.  

DreamVB
Dabbler
Posts: 19
Thanks: 1
Registered: 09-11-2016

Re: Internet goes dead when other Laptop is on

I not herd of that before is there anything I can do about it

Community Veteran
Posts: 5,094
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Registered: 10-06-2010

Re: Internet goes dead when other Laptop is on

If what @ReedRichards said were the case, then the Internet connection wouldn't work well on the other laptop either.

Of course, with a laptop, you could unplug its power adapter from the mains and run it off its battery temporarily, to see if its power adapter is causing the problem (emitting interference).

If this is with the Plusnet Hub Zero (2704N) router, I suspect it's due to the poor performance of that router when something is doing some uploading.

VileReynard
Seasoned Pro
Posts: 10,826
Thanks: 250
Fixes: 10
Registered: 01-09-2007

Re: Internet goes dead when other Laptop is on

Try running one of the laptops on ethernet cable for at least several days. The problem hopefully won't recur and your downloads will be faster.