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Internet connection

Mikeyturbo
Newbie
Posts: 2
Registered: ‎24-07-2024

Internet connection

Why is my Internet so slow especially when I'm gaming it lags so much it is basically unplayable
3 REPLIES 3
jab1
Legend
Posts: 18,919
Thanks: 6,201
Fixes: 286
Registered: ‎24-02-2012

Re: Internet connection

@Mikeyturbo What package are you on? Presumably FTTC, but 40/10 or 80/20 or SOGEA?

John
Mikeyturbo
Newbie
Posts: 2
Registered: ‎24-07-2024

Re: Internet connection

What is FTTC I'm not technically savy I'm on full fibre. Does plusnet have a live chat
MisterW
Superuser
Superuser
Posts: 16,139
Thanks: 6,136
Fixes: 442
Registered: ‎30-07-2007

Re: Internet connection

@Mikeyturbo its unusual to have speed problems on a Full fibre connection.

Are you connecting wired or wireless to the router ?

Can you post the results of a wired speed test

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.