IE11? blocking response to search of website. 'Can't display page' error
Quote from: tmoscrop Hi Richard,
It is possible that the website in question is being blocked by our safeguarding service if you have that active. You can choose to turn it off, or change your settings at any time by logging into your member centre on our website. Alternatively, If you've gone down every other avenue besides testing a new router then there is a chance the router is the cause of the problem. If you don't have another router to hand then you can get one from us by contacting our customer options team on 0800 013 2632, they will be happy to review your account and help you towards getting a new router from us.
I do hope this helps.
Ooops, should have checked.
I still can't see it being a router issue if every other site loads OK though.
As has already been suggested by jab1 and spraxyt, as this appears to be the only site you are having problems with, it won't be the modem/router causing the issue, and for the same reasons, the 582n spoofing issue would be a red herring even if you were using a 582n. So a new modem/router or firmware upgrades are really irrelevant to this specific problem. Do not be tempted into taking Plusnet's latest modem/router (the 2704n) for an extended contract either, it's locked down firmware is very restrictive and has a variety of issues detailed elsewhere on these boards and will not solve this particular problem. Unless you wish to use Virtual Private Networks (VPN) you need not worry about PPTP.
If you really want to convince yourself it's not your modem/router, then borrow one that's not locked to any ISP.
When you say in your OP that you've ruled out Norton, I take it that you've either disabled it or uninstalled it to rule it out, or your friend's laptop did not have Norton or other AV that was disabled to check.
I don't see this as anything being blocked if you've checked browser settings to allow cookies on 3 different browsers, the response you see is pretty standard for a failed DNS lookup.
That's an incorrect conclusion and that's exactly why, as two other have also said, it won't be anything to do with router software or it's firewall or any other firewall unless you've added (in error) some exception to your own software firewall.
What DNS addresses are you using? Plusnet have two sets of default addresses 212.159.6.9 & 212.159.6.10 also 212.159.13.49 & 212.159.13.50 so it may be either of those if the 585 is set to default to use the automatic settings. If you want to try alternate DNS on your PC, I'd suggest trying 4.2.2.3 (level 3) and 8.8.8.8 (google).
IP addresses of sites are not confidential or secret, that's precisely what DNS does, you type in a site name and DNS looks up the IP address to route to the site. If you know the IP address of the site you should be able to use that so that DNS is not involved.
The IP address of the site is 194.32.30.8 BUT although I can get to the site using the link (url) from your OP, I cannot get to it (or pages on it) using the IP address. There must be something weird about the way the site is set up and/or the DNS entries on the resolvers you are using that I don't understand.
I've attached an edited screen grab (middle/end section of page is omitted). When you hover over the NIEA logo top left it's clickable to the address mentioned www.ni-environment.gov.uk which gives a "Page not found" error at https://www.doeni.gov.uk/niea/
Note it's a Beta site
- However from that page, click >Home >Sitemap >Historic Monuments >The Monuments and Buildings Record >Northern Ireland Sites and Monuments Record (towards the end of the page) it takes you to https://www.doeni.gov.uk/services/sites-and-monuments-record (screen grab attached) and try clicking on the big link. Somehow I suspect that may not work for you either.
Worth mentioning that clicking on the Accept or Decline at the bottom of the page (see 1st screen grab) seems to make no difference to subsequent attempts to visit the page. Decline just seems to close the tab - the cookies created don't prevent a further visit and clicking Accept takes you to the default Search form at http://apps.ehsni.gov.uk/ambit/Default.aspx. After that, further visits to the Disclaimer page don't offer the Accept or Decline (unless you delete the cookies).
Other than trying the alternate DNS I suggested - 4.2.2.3 and 8.8.8.8 I don't know what else to suggest at this point apart from deleting all the relevant cookies, disabling AV and Firewalls (if not tried) before trying again, it might also be worth checking you don't have an entry in a Hosts file that's prevent you visiting the page.
If you really want to convince yourself it's not your modem/router, then borrow one that's not locked to any ISP.
When you say in your OP that you've ruled out Norton, I take it that you've either disabled it or uninstalled it to rule it out, or your friend's laptop did not have Norton or other AV that was disabled to check.
Quote from: omeadhra ....But I do know that the web-site in question sends a token of some sort, a cookie?, and this is clearly being blocked. My PC gives a message 'waiting for response' before it times out after a couple of minutes.
I don't see this as anything being blocked if you've checked browser settings to allow cookies on 3 different browsers, the response you see is pretty standard for a failed DNS lookup.
Quote from: omeadhra So It seems fairly clear that the problem lies either with the router software or settings or with PN's firewall. But I use the web actively and no other site has ever been blocked in this way.
That's an incorrect conclusion and that's exactly why, as two other have also said, it won't be anything to do with router software or it's firewall or any other firewall unless you've added (in error) some exception to your own software firewall.
What DNS addresses are you using? Plusnet have two sets of default addresses 212.159.6.9 & 212.159.6.10 also 212.159.13.49 & 212.159.13.50 so it may be either of those if the 585 is set to default to use the automatic settings. If you want to try alternate DNS on your PC, I'd suggest trying 4.2.2.3 (level 3) and 8.8.8.8 (google).
IP addresses of sites are not confidential or secret, that's precisely what DNS does, you type in a site name and DNS looks up the IP address to route to the site. If you know the IP address of the site you should be able to use that so that DNS is not involved.
The IP address of the site is 194.32.30.8 BUT although I can get to the site using the link (url) from your OP, I cannot get to it (or pages on it) using the IP address. There must be something weird about the way the site is set up and/or the DNS entries on the resolvers you are using that I don't understand.
I've attached an edited screen grab (middle/end section of page is omitted). When you hover over the NIEA logo top left it's clickable to the address mentioned www.ni-environment.gov.uk which gives a "Page not found" error at https://www.doeni.gov.uk/niea/
Note it's a Beta site
- However from that page, click >Home >Sitemap >Historic Monuments >The Monuments and Buildings Record >Northern Ireland Sites and Monuments Record (towards the end of the page) it takes you to https://www.doeni.gov.uk/services/sites-and-monuments-record (screen grab attached) and try clicking on the big link. Somehow I suspect that may not work for you either.Worth mentioning that clicking on the Accept or Decline at the bottom of the page (see 1st screen grab) seems to make no difference to subsequent attempts to visit the page. Decline just seems to close the tab - the cookies created don't prevent a further visit and clicking Accept takes you to the default Search form at http://apps.ehsni.gov.uk/ambit/Default.aspx. After that, further visits to the Disclaimer page don't offer the Accept or Decline (unless you delete the cookies).
Other than trying the alternate DNS I suggested - 4.2.2.3 and 8.8.8.8 I don't know what else to suggest at this point apart from deleting all the relevant cookies, disabling AV and Firewalls (if not tried) before trying again, it might also be worth checking you don't have an entry in a Hosts file that's prevent you visiting the page.
