Ofcom require for us to give our customers two different methods in which to cancel their account and obtain a MAC Code. The options that you have are as explained, to call our Customer Options Team or to write into us to have the cancellation arranged.
The cancellation policy is highlighted here:
http://www.plus.net/support/service/policies/cancellation.shtmlThis information is open and available for all current and potential customers to see.
I hope that you give us a chance to look into any problems that you are experiencing, we are always happy to help in any way that we can