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I can't access certain websites (MSN, Facebook, BBC, my bank)

kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

I can't access certain websites (MSN, Facebook, BBC, my bank)

Just bought a Dell Studio laptop with McAfee trial installed automatically - Internet won't load certain websites (MSN, BBC, my bank) and I would appreciate any help anyone can give me. I've tried IE, firefox & Google Chrome - same problem with them all.  I've unistalled mcAfee and tried AVG 8.0 which made it worse so gone back to McAfee.
Windows firewall is OFF, broadband firewall is OFF, I've turned McAfee firewall OFF and still the problem.  It's soooo frustrating.......
23 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: I can't access certain websites

Hi there,
If you go into Internet Options (or the Vista equivalent) and then go to the network tab, then LAN settings, does it show any proxy's being used?  If so, can you try removing them?
Also, do you know if you have tried changing the MTU or rWin settings at all?
kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

No proxy showing in internet options.
Sorry to be thick but I don't know what you mean by MTU or rWINHuh
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

That probably means that you haven't changed it Smiley
Did you try rebooting your router once you had disabled your firewall and antivirus software?
kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

No I didn't - will try it now
kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

Rebooted router - didn't make any difference  Sad
Moderator
Moderator
Posts: 18,342
Thanks: 1,680
Fixes: 189
Registered: 11-01-2008

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

what happens if you open a command prompt and try and ping facebook e.g.
C:\Documents and Settings\Adiewoo>ping www.facebook.com
Pinging www.facebook.com [69.63.184.139] with 32 bytes of data:
Reply from 69.63.184.139: bytes=32 time=113ms TTL=247
Reply from 69.63.184.139: bytes=32 time=110ms TTL=247
Reply from 69.63.184.139: bytes=32 time=108ms TTL=247
Reply from 69.63.184.139: bytes=32 time=108ms TTL=247
Ping statistics for 69.63.184.139:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 108ms, Maximum = 113ms, Average = 109ms

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

pinging mail.live.com (207.46.8.121) with 32 bytes of data:
request timed out
request timed out
request timed out
request timed out
Ping statistics for 207.46.8.121:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Moderator
Moderator
Posts: 18,342
Thanks: 1,680
Fixes: 189
Registered: 11-01-2008

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

mail.live.com doesn't seem to respond to ping requests, can you try facebook?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

Tried with facebook - same timed out response
Moderator
Moderator
Posts: 18,342
Thanks: 1,680
Fixes: 189
Registered: 11-01-2008

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

does it show the same IP address 69.63.184.139
If so can you do a tracert and post the results:

C:\Documents and Settings\Adiewoo>tracert www.facebook.com
Tracing route to www.facebook.com [69.63.184.28]
over a maximum of 30 hops:
  1    2 ms    1 ms    1 ms  192.168.0.1
  2    37 ms    37 ms    42 ms  lo0-plusnet.pcl-ag01.plus.net [195.166.128.27]
  3    34 ms    35 ms    36 ms  gi1-2-803.pcl-gw1.plus.net [84.92.5.57]
  4    37 ms    34 ms    38 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    33 ms    35 ms    38 ms  te2-4.pte-gw2.plus.net [212.159.1.102]
  6    42 ms    38 ms    35 ms  linx.br01.lon1.tfbnw.net [195.66.225.69]
  7  109 ms  107 ms  108 ms  xe-x-x-x.br01.ash1.tfbnw.net [204.15.22.245]
  8  108 ms  111 ms  113 ms  te-9-1.csw01b.ash1.tfbnw.net [204.15.21.216]
  9  113 ms  108 ms  112 ms  www.02.01.ash1.facebook.com [69.63.184.28]
Trace complete.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

Yes it does show the same IP address - Oddly I can now get into facebook and the tracert is below:
Tracing route to www.facebook.com (69.63.184.143)
over a maximum of 30 hops:
1C:\Users\Kells>tracert www.facebook.com
Tracing route to www.facebook.com [69.63.184.143]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  192.168.2.1
  2    39 ms    42 ms    38 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    41 ms    40 ms    39 ms  ge0-0-0-303.ptn-gw01.plus.net [84.92.3.9]
  4    42 ms    39 ms    41 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12]
  5    38 ms    38 ms    43 ms  te2-2.pte-gw2.plus.net [212.159.1.106]
  6    41 ms    38 ms    39 ms  linx.br01.lon1.tfbnw.net [195.66.225.69]
  7  112 ms  113 ms  116 ms  xe-x-x-x.br01.ash1.tfbnw.net [204.15.22.245]
  8  111 ms  115 ms  113 ms  te-9-1.csw03b.ash1.tfbnw.net [204.15.23.87]
  9  120 ms  117 ms  111 ms  www.11.03.ash1.facebook.com [69.63.184.143]
Trace complete.
I have done another one for bbc.co.uk as that is a website I can't get into and that came back as follows:
C:\Users\Kells>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  192.168.2.1
  2    41 ms    41 ms    51 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    43 ms    42 ms    46 ms  ge0-0-0-303.ptn-gw01.plus.net [84.92.3.9]
  4    38 ms    48 ms    37 ms  te2-2.thn-gw1.plus.net [212.159.1.54]
  5    40 ms    46 ms    47 ms  te2-3.thn-gw2.plus.net [212.159.1.58]
  6    41 ms    43 ms    38 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  7    42 ms    39 ms    37 ms  212.58.238.149
  8    54 ms    47 ms    39 ms  te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
Community Veteran
Posts: 1,574
Thanks: 3
Registered: 13-04-2007

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

You dont say how you connect to the internet ie router modem?
What O/S?
can you type ipconfig /all  and post the results  (from start/run/cmd)
kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

.
kellyfinb
Dabbler
Posts: 11
Registered: 05-01-2009

Re: I can't access certain websites (MSN, Facebook, BBC, my bank)

Here goes....
Hope this is the info you need.  I connect to internet wireless through Belkin Router.
Ipconfig details below:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Kells>ipconfig/all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : Kells-PC