How to change username?
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How to change username?
13-12-2011 6:04 AM
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Thanks if you can help.
Re: How to change username?
13-12-2011 7:25 AM
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I suggest you get a domain name and use that for your email. You can host a domain name for free on most plusnet accounts, but make sure you register it elsewhere and just host it here as plusnets charges for domain registration are very high. I use www.daily.co.uk. There are instructions on how to host domains under help & support.
Re: How to change username?
13-12-2011 8:41 AM
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If you don't like the format of your Plusnet email address then it is probably best to use a service such as Gmail or Hotmail which has the added advantage that you won't have to change your email address every time you change your ISP.
Re: How to change username?
13-12-2011 8:53 AM
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Re: How to change username?
13-12-2011 8:57 AM
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I've only been with Plusnet a week and this, together with other things that haven't gone smoothly, makes me wish the next twelve months away so I can go elsewhere. Not the best start to a twelve month contract. Is there a cooling off period after the account goes active does anybody know?
With every other supplier I can get a sensible email address; janedoe @ bt; janedoe @ talktalk; etc. How ridiculous - jane @ janedoe
Re: How to change username?
13-12-2011 9:01 AM
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I'm sorry to hear of the problems you have had so far.
In your case, I'd suggest getting yourself a gmail email address as has already been suggested. It's not tied to an ISP so you can take it with you, should you elect to leave us after 12 months.
There's a rolling 10 day term on our services, but you would need to pay us for the costs that we have incurred as a result of signing you up (this would be the cost of the router, the cost of installing broadband, and the cost of ceasing your broadband service) if you were to leave within 12 months.
Re: How to change username?
13-12-2011 9:24 AM
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What do you mean by a rolling 10 day term, and how much would it cost to leave now?
Re: How to change username?
13-12-2011 9:32 AM
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I'm sorry I missed that you already had a gmail address.
The ten day term means that you can give us 10 days notice of your intention to leave, at any stage.
The cancellation fees would be £90 if you asked us to cease your broadband services, £65 if you migrated to a different ISP.
I'm just having a look through your account to pick up on the other issues you've touched on.
Re: How to change username?
13-12-2011 9:37 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: How to change username?
13-12-2011 9:50 AM
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Jojo
dick:quote
Re: How to change username?
13-12-2011 10:17 AM
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Thanks for your time on the phone this morning.
As I mentioned, I've now set up your new email address and I'll raise that issue with Openreach for you.
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