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How long normally to get an answer to a ticket?

rja
Grafter
Posts: 55
Registered: ‎28-01-2013

How long normally to get an answer to a ticket?

I'm a new user to Plusnet. How long does it normally take to get an answer to a ticket? I raised #65199022 this time yesterday with a very simple question about my upcoming installation and I'm rather surprised that 24 hours later it still hasn't been responded to. Is that par for the course with Plusnet?
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: How long normally to get an answer to a ticket?

Normally for the type of ticket you've raised I'd expect it to have been replied to by now. I'll get one of the team to check the order for you and respond asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rja
Grafter
Posts: 55
Registered: ‎28-01-2013

Re: How long normally to get an answer to a ticket?

Thanks Chris
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: How long normally to get an answer to a ticket?

I've updated your ticket. Sorry for the wait.