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How long for query to be answered?

althecoal
Newbie
Posts: 2
Registered: 02-06-2014

How long for query to be answered?

Hi, can you please tell me how much longer I have to wait for my query to be answered?
I posted it on Friday at 8.15pm and is still awaiting a response.
Many Thanks
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: How long for query to be answered?

Hi,
Your query has to go through to our Networks Team which is why it's taking longer than expected for us to get back to you. We'll get back to you as quickly as we can though - sorry for the delay.
Chris Pettitt
Cloud Environments Engineer
althecoal
Newbie
Posts: 2
Registered: 02-06-2014

Re: How long for query to be answered?

Hi, sorry I don't mean to be rude, but does it really take 4 days!!
When ive submitted a ticket before it has never taken this long.....
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: How long for query to be answered?

I appreciate that it's taking a long time, there's specific information that our Networks Team need to get hold of in order to provide you with a response.
Please bear with us and I'll do my best to get this picked up for you.
Chris Pettitt
Cloud Environments Engineer