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How long for MAC to come through?

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

How long for MAC to come through?

Raised a ticket last week, was passed on to action, 7 days later still no action.
I inadvertently cancelled that ticket  Embarrassed and opened another, #103870026 - can this be expedited please?
I know I should call, but am so fed up with the peak time service I am getting, the last thing I want to do is hang on to speak to someone.
3 REPLIES
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: How long for MAC to come through?

you can't request a MAC by ticket - you need to phone cancellations or write in using snail mail
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: How long for MAC to come through?

As Jim says, to obtain a MAC it's either a call or letter, it's not something we supply over the ticket system.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

Re: How long for MAC to come through?

Strange. PN are the only isp that have used that wontt accept a ticket request for a mac. Will try and ring whilst at work tomorrow.