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How long for MAC to come through?

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

How long for MAC to come through?

Raised a ticket last week, was passed on to action, 7 days later still no action.
I inadvertently cancelled that ticket  Embarrassed and opened another, #103870026 - can this be expedited please?
I know I should call, but am so fed up with the peak time service I am getting, the last thing I want to do is hang on to speak to someone.
3 REPLIES 3
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: How long for MAC to come through?

you can't request a MAC by ticket - you need to phone cancellations or write in using snail mail
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: How long for MAC to come through?

As Jim says, to obtain a MAC it's either a call or letter, it's not something we supply over the ticket system.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

Re: How long for MAC to come through?

Strange. PN are the only isp that have used that wontt accept a ticket request for a mac. Will try and ring whilst at work tomorrow.