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How long for MAC to come through?
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How long for MAC to come through?
12-05-2015 8:00 AM
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Raised a ticket last week, was passed on to action, 7 days later still no action.
I inadvertently cancelled that ticket and opened another, #103870026 - can this be expedited please?
I know I should call, but am so fed up with the peak time service I am getting, the last thing I want to do is hang on to speak to someone.
I inadvertently cancelled that ticket and opened another, #103870026 - can this be expedited please?
I know I should call, but am so fed up with the peak time service I am getting, the last thing I want to do is hang on to speak to someone.
3 REPLIES 3
Re: How long for MAC to come through?
12-05-2015 10:46 AM
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you can't request a MAC by ticket - you need to phone cancellations or write in using snail mail
Re: How long for MAC to come through?
12-05-2015 10:47 AM
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As Jim says, to obtain a MAC it's either a call or letter, it's not something we supply over the ticket system.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Re: How long for MAC to come through?
12-05-2015 7:43 PM
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Strange. PN are the only isp that have used that wontt accept a ticket request for a mac. Will try and ring whilst at work tomorrow.
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