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Homehub 6 odd firmware upgrade yesterday morning.

bigmac99
Newbie
Posts: 2
Registered: Tuesday

Homehub 6 odd firmware upgrade yesterday morning.

My Homehub 6A has been running fine until yesterday morning:

Could I ask if anyone else had an upgrade at 8am on the 03/12/2018?

It is really annoying as the unit is now not at all happy!

Log attached - I have nothing to compare it with and the device is showing as upgraded on the 01-october-2018 to firmware SG4B1000B540.

 

Many thanks

 

Andrew

 

 

3 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,994
Thanks: 848
Fixes: 67
Registered: ‎30-06-2016

Re: Homehub 6 odd firmware upgrade yesterday morning.

From a quick search on the BT forum this firmware has been around since March so many thousands of people must be using it. I now use a Businee version, which uses different firmware.

In what way is it unhappy, for some reason I can’t open your attachment, Have you tried a factory reset and setting it up again?

bigmac99
Newbie
Posts: 2
Registered: Tuesday

Re: Homehub 6 odd firmware upgrade yesterday morning.

 

I have re-saved the log and added the about jpg for the modem which clearly shows the firmware updated a while back....

 

Anyone out there know how to get a dump of caches beyond the log?

 

The unit has lost the plusnet login but is extremely slow and hangy and not what I would expect.

and the timing of the update.... surely not!

 

08:11:5903 Dec.ppp1:TR69 creating new session with ACS 

08:11:5603 Dec.:The Modem successfully installed a firmware update

08:11:3103 Dec.:The Modem is installing a firmware update 

08:11:2703 Dec.ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

 

LifeonMars
Pro
Posts: 206
Thanks: 69
Fixes: 4
Registered: ‎07-04-2016

Re: Homehub 6 odd firmware upgrade yesterday morning.

My Smart Hub  is firmware version  SG4B1000B540 . updated 21 May 2018

 

As previously suggested do a Reset to factory settings and reconfigure or you may be unlucky and it has just broke.