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Home move delay - why?

198kHz
All Star
Posts: 3,353
Thanks: 341
Fixes: 9
Registered: 30-07-2008

Home move delay - why?

I contacted PN today to book a home move for BB/phone on 1 Nov, but apparently I can't have service until 9 Nov.
Reason? It's because the vendor is having a new line installed at the house they're moving to, at a different exchange (therefore a different number), and BT say they can't provide it until 9 Nov.
Meanwhile, their line will remain 'stopped' at their old address (my new address), and therefore PN can't take it over.   Crazy
As an ex-BT engineering employee, I can't see any technical reason for this, so maybe it's a billing issue?
Either way, it just seems crazy - does it really have to be this way?
OK, it's only eight days, and I'll survive, but what if it turns out that the new line for some reason can't be provided until January?   Huh
Question #61389399
Edit  Re-reading the ticket more carefully - without the red mist  Wink - It appears that the line will actually be 'stopped' on 9 Nov, at which point PN can take it over.
Still seems weird to me...
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