Home Hub 6 not working well for me?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Home Hub 6 not working well for me?
Home Hub 6 not working well for me?
08-10-2019 11:43 AM - edited 08-10-2019 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am currently using a Plusnet Hub Zero and have reasonably good (fast and very stable) connection rates:
1. Product name: Plusnet Hub 2. Serial number: +081441+NQ92039343 3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown 4. Board version: Plusnet Hub One 5. DSL uptime: 0 days, 02:31:35 6. Data rate: 20000 / 66645 7. Maximum data rate: 22608 / 66733 8. Noise margin: 6.4 / 6.0 9. Line attenuation: 11.4 / 11.4 10. Signal attenuation: 11.3 / 11.4 11. Data sent/received: 466.4 MB / 3.3 GB
These data rates are pretty much similar to the TG582n router and separate BT modem that I'd had previously for a few years.
Having read about potential WiFi improvements with a BT Home Hub 6 I picked a new (sealed) up off eBay and though I'd give it a try. However, it seems to really struggle with the upstream data rate in particular:
Product name: BT Hub 6A Serial number: +084316+NQ85126140 Firmware version: SG4B1000B540 Firmware updated: 07-Sep-2019 Board version: 1.0 Gui version: 1.64.0 DSL uptime: 0 Days, 0 Hours 33 Minutes 41 Seconds Data rate: 423 Kbps / 61.30 Mbps Maximum data rate: 498 / 63268 Noise margin: 10.3 dB / 6.4 dB Line attenuation: 11.9 dB Signal attenuation: VPI / VCI: 0/38 Modulation: G_993_2_ANNEX_B Latency type: Fast Path
If it was in the same ballpark (like the downstream rate could be considered to be) I wouldn't be questioning it but to have such a poor upstream (423 Kbps compared with 20 Mbps) is really making me scratch my head...
Anyone any ideas why it is performing so poorly for me? I can see that the noise margins differ which is presumably a clue?
Re: Home Hub 6 not working well for me?
08-10-2019 3:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This doesn't look right at all. Two things to try:
1. Switch the Smarthub off, leave it a few minutes then back using the router on/off switch not by switching off the mains. I once had a glitch and this cured it. I put this down to the rise time of the mains PSU.
2. Try a factory reset and set it up again.
Don't do this repeatedly in case DLM kicks in and slows your line. Let us know how you get on.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Home Hub 6 not working well for me?
08-10-2019 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Home Hub 6 not working well for me?
08-10-2019 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you follow this. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85... taking note as to when to plug the dsl cable in?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Home Hub 6 not working well for me?
09-10-2019 4:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
fwiw, if your router is not plugged into an Openreach filtered face plate, do you see the same low upstream speed when Hub6 is wired to the hidden engineer's test socket at the BT master socket?
Re: Home Hub 6 not working well for me?
09-10-2019 9:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Baldrick1 wrote:
Did you follow this. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85... taking note as to when to plug the dsl cable in?
To be honest I can't remember if I did or not. Would the fact I can connect and authenticate with my PN credentials suggest I didn't plug the DSL cable in too early? Either way I'll try a factory reset as suggested and go through your steps.
@Baldrick1fwiw, if your router is not plugged into an Openreach filtered face plate, do you see the same low upstream speed when Hub6 is wired to the hidden engineer's test socket at the BT master socket?
A worthwhile suggestion but, yes, I'd given the test socket a try just in case but with the same results unfortunately (although that said I'd rather have a faulty router than wiring problems!).
Re: Home Hub 6 not working well for me?
10-10-2019 9:53 AM - edited 10-10-2019 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
fwiw, the modem within the hub may simply be defective?
Only other suggestions, would be to try another Hub 6A, or perhaps test your hub 6A on a relative's for friend's FTTC line. In theory, the hub should still report DSL line stats even if it is not a BT or Plusnet FTTC connection.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Home Hub 6 not working well for me?