Hi,
My in-laws have just signed up for a broadband account with plus net, and ordered the wireless router offered when they signed up.
Their internet connection was activated on Monday morning according to their order tracker, and they have set the router up as indicated in the guide on the website, but so far they have been unable to get connected. I have been unable to get over to see them yet to check everything, but the thing I don't quite understand is that they say the "Internet" light on the router is red, but according to the online setup guide it seems to suggest this should either be off, or solid green.
So for anyone familiar with this piece of kit,
am I misreading the online guide, or does this sound like there could be a probliem with router, or does a red light mean a configuration error, in which case I guess I will just have to go through it all again with them?
Also, as I am unfamiliar with the D-link config pages, could anyone suggest the steps to check the router log files? I feel these might give a clue as to the problem, but am unsure how to tell them to find their way to them.
really appreciate any tips or advice.
Thanks
