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Help needed with laptop please!

FIXED
KI28
Newbie
Posts: 6
Registered: ‎13-10-2018

Re: Help needed with laptop please!

@Baldrick1 Thank you! I've done this tonight and it's solved the problem. We're now able to use WiFi on the laptop and I have one happy teenager!

Many thanks for all your help and suggestions
greystuff
Hooked
Posts: 5
Registered: ‎13-10-2018

Re: Help needed with laptop please!

Ok, I follow that - just one question - if I carry out the changes will it affect internet access on other laptop, tv etc.  Sorry for being pedantic but am a bit unsure of what I am doing (being crinkly).

Many thanks

Baldrick1
Moderator
Moderator
Posts: 11,618
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Help needed with laptop please!

You need to select each band in turn on your devices and use whichever works best. 

Moderator and Customer
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Anonymous
Not applicable

Re: Help needed with laptop please!

@KI28 Great to hear you have a solution, could you mark @Baldrick1's response as a fix as it might help others in the future.

greystuff
Hooked
Posts: 5
Registered: ‎13-10-2018

Re: Help needed with laptop please!

Just read post detailing Router change - as an 'old git' who is a bit unsure on making these changes do I change the wireless SSID box from PLUSNET-WXF8 to PLUSNET-WXF8-5Ghz (thats in addition to changing the 2.4GHz from YES to NO)

 

Many thanks and sorry for being a pedantic!

Baldrick1
Moderator
Moderator
Posts: 11,618
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Help needed with laptop please!

 

Yes. If you then do a search on your device for available networks, providing the device is 5GHz capable, you will see both listed. Try each in turn and use the best.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'