cancel
Showing results for 
Search instead for 
Did you mean: 

Help needed with laptop please!

FIXED
KI28
Newbie
Posts: 6
Registered: ‎13-10-2018

Re: Help needed with laptop please!

@Baldrick1 Thank you! I've done this tonight and it's solved the problem. We're now able to use WiFi on the laptop and I have one happy teenager!

Many thanks for all your help and suggestions
greystuff
Hooked
Posts: 5
Registered: ‎13-10-2018

Re: Help needed with laptop please!

Ok, I follow that - just one question - if I carry out the changes will it affect internet access on other laptop, tv etc.  Sorry for being pedantic but am a bit unsure of what I am doing (being crinkly).

Many thanks

Baldrick1
Aspiring Hero
Posts: 2,011
Thanks: 851
Fixes: 67
Registered: ‎30-06-2016

Re: Help needed with laptop please!

You need to select each band in turn on your devices and use whichever works best. 

Highlighted
Community Veteran
Posts: 5,691
Thanks: 1,569
Fixes: 37
Registered: ‎16-10-2014

Re: Help needed with laptop please!

@KI28 Great to hear you have a solution, could you mark @Baldrick1's response as a fix as it might help others in the future.

greystuff
Hooked
Posts: 5
Registered: ‎13-10-2018

Re: Help needed with laptop please!

Just read post detailing Router change - as an 'old git' who is a bit unsure on making these changes do I change the wireless SSID box from PLUSNET-WXF8 to PLUSNET-WXF8-5Ghz (thats in addition to changing the 2.4GHz from YES to NO)

 

Many thanks and sorry for being a pedantic!

Baldrick1
Aspiring Hero
Posts: 2,011
Thanks: 851
Fixes: 67
Registered: ‎30-06-2016

Re: Help needed with laptop please!

 

Yes. If you then do a search on your device for available networks, providing the device is 5GHz capable, you will see both listed. Try each in turn and use the best.