Help needed please
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Help needed please
14-10-2015 4:12 PM
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I suspect that going back to factory setting would be grim as the comp started as Win 8 and I guess that updating would be an enormous hassle.
I have a disc back up going back abt 2 weeks on an external disc but have no real idea how to use it (but I suppose I would have to just suck it and see if the worst comes to the worst)
Has anyone any thoughts please ?
Re: Help needed please
14-10-2015 4:49 PM
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Re: Help needed please
14-10-2015 5:11 PM
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How can I check ?
Re: Help needed please
14-10-2015 6:08 PM
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Seriously.. if it is windows 10 upgrade from 8.1 it will take forever...
Re: Help needed please
14-10-2015 6:35 PM
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Still, smoke alarm is ok and only about 2 yards from the laptop and all the electrics !
Re: Help needed please
14-10-2015 6:59 PM
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Re: Help needed please
14-10-2015 11:23 PM
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Re: Help needed please
15-10-2015 9:41 AM
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Re: Help needed please
16-10-2015 10:20 AM
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It seems I shall actually have to do some serious thinking now.
Luckily the mrs thought early this year that she should have a "basic" computer so that she could try to learn how to use it. So far she's hardly touched it but it at least I've now got something to use if/when my machine goes phut.
I will come back in due course when this is resolved.
Re: Help needed please
16-10-2015 10:44 AM
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Re: Help needed please
16-10-2015 2:22 PM
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Optional, next step for me would be to remove the laptop battery for around 30 minutes to dissipate any residual charge in the motherboard. Refit battery (if removed) and power back up again.
If this achieves nothing then go to your second computer, I hope it has a DVD writer installed, and go to the link below. Download the appropriate version of Windows 8.1 (home or Pro) and burn to a DVD or make a bootable flash drive if you have a spare one.
http://windows.microsoft.com/en-gb/windows-8/create-reset-refresh-media
Back to your laptop open the DVD drive (use a straightened paper clip if powered off, push it in the tiny hole in the front of the drive to release it), insert the DVD then as above hard power down the system.
Power back up and with luck it should boot from the DVD, if not repeat and try hitting F8 or F12 as it is starting to get to a boot menu. Once booted from the DVD carefully read the menus and find and click the ‘Repair’ option. With a lot of luck this should repair Windows and get you back to a desktop.
Note this may well remove all installed updates and you might have to download and install them again.
Hope that will help, good luck, regards, P.
Re: Help needed please
21-10-2015 5:36 PM
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The last thing I will try after a suitable pause is to contact a learned aquaintance of mine who *might* be able to make something of a bootable USB stick and external back up file which I set up a little while ago but which I have been unable to bring into life. If I have to go back to square one it will probably take me until Christmas to bring it up to date. Ho hum.
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