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Help Assistant questions

scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Help Assistant questions

Hi,
    Does anyone know how to access previously asked questions(using the online support) once they are closed. Here is an excerpt from a old email........
There is no need to reply to this ticket if the matter is resolved. This ticket will remain open with you for the next 14 days. After which It will automatically close leaving a full copy of the notes on your account.  but for the life of me can I find anywhere on my account where these notes exist! Thanks in advance.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Help Assistant questions

https://www.plus.net/wizard/?p=search and select Closed Questions - see picture
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Help Assistant questions

Cheers, had previously been checking that out but wasn't going back in time far enough to find what I was looking for. Embarrassed
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: 05-04-2007

Re: Help Assistant questions

Is it anything specific you are after?
Ticket details are held in line with our data retention policies, which is based on their purpose, account status and their age.
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Help Assistant questions

Sorted, cheers.