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HP Printers Photosmart 475 & A626 Printers

Community Veteran
Posts: 1,369
Thanks: 33
Registered: 07-03-2008

HP Printers Photosmart 475 & A626 Printers

Hi folks!
I have used the 475 for some considerable time and suffered the occasional  paper jam, this seems to have been a bit endemic for this model. Finally, the last time, a small corner of the paper remained in the rollers and there it stayed. HP wanted £150 to have it overhauled in their UK Service centre, which is nearly 3 times its new cost,so I splashed out on a new A626, which is a similar machine with touch screen and apparently no paper jams. Now this reports a carriage jam but no paper has jammed. There appears to be now way of getting inside either  beast, short of a big hammer, to find out what is amiss! I would dearly like to find out the way forward to get either one or both back into service. I hope that it does not mean yet another purchase as the cheap way. If HP Service Centre can do it, albeit at great cost, so should I if I knew how. Any Ideas?
Huh
2 REPLIES
VileReynard
Seasoned Pro
Posts: 10,646
Thanks: 206
Fixes: 9
Registered: 01-09-2007

Re: HP Printers Photosmart 475 & A626 Printers

Perhaps HP would just scrap your old printer and give you a new / used printer for £150.
Try to find out what rotates the rollers of a 475.
It may just be a tiny fragment blocking a sensor.
Similarly with the A626, it may be a sensor problem.
Have you tried using a hoover on maximum suck?

Community Veteran
Posts: 17,014
Thanks: 1,210
Fixes: 13
Registered: 06-11-2007

Re: HP Printers Photosmart 475 & A626 Printers

I have found this site very useful in the past....
http://www.fixyourownprinter.com/
Wink