HG612 With google replacing hub one
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: HG612 With google replacing hub one
HG612 With google replacing hub one
16-06-2018 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi .. hope i’ve put this question in the right place .. I have fibre and a hub one, but want to use google Wifi for it’s coverage. Having read the forums , I got a refurbed hg612 3B to use with the google. In swapping the hg612 in for the hub one, I get dsl on solid, but google doesn’t see a connection. Trying a direct connect with my laptop doesn’t raise a connection either.
Reconnecting the hub one confirms that the line is good but trying google Wifi setup sticks because the setup doesn’t see a signal when connecting the Ethernet from the hg612.
Any suggestions please ?? Thanks !
Re: HG612 With google replacing hub one
16-06-2018 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: HG612 With google replacing hub one
16-06-2018 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like your trying to use the Google device as an access point rather than a router.
Do a factory reset on the Google and set it up again from scratch via the app and set it up as PPPoE, using your Plusnet account-name@plusdsl.net and password.see this if you need any more details https://www.plus.net/help/broadband/broadband-connection-settings/
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: HG612 With google replacing hub one
16-06-2018 1:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Dvorak.. I can’t get that far .. in the google app, i can only get as far as ‘plug in the Ethernet cable’ .. it is plugged in but clearly the app isn’t ‘seeing’ it ,,
Re: HG612 With google replacing hub one
16-06-2018 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Baldrick1 ... I have tried that but same as above. I unplugged the first google Wifi and tried anew my second, brand new google WiFi (I got a two pack) ... and again same result ... app is stuck at ‘plug in ethernet’ so I can’t get to place where I can select and enter pppoe
Re: HG612 With google replacing hub one
16-06-2018 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve just noticed that the small green and yellow led’s on the lan1 socket on the hg612 are not lit at all ... when plugging Ethernet cable in and not ... hmm .. wondering about the hg612 now ....
@1764 wrote:
Thanks Baldrick1 ... I have tried that but same as above. I unplugged the first google Wifi and tried anew my second, brand new google WiFi (I got a two pack) ... and again same result ... app is stuck at ‘plug in ethernet’ so I can’t get to place where I can select and enter pppoe
Re: HG612 With google replacing hub one
16-06-2018 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried a different Ethernet cable?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: HG612 With google replacing hub one
16-06-2018 2:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks yes i’ve Swapped the Ethernet cable too but still no luck ... I think the refurbed hg612 I bought is a pup ...
@Baldrick1 wrote:
Have you tried a different Ethernet cable?
Re: HG612 With google replacing hub one
16-06-2018 10:23 PM - edited 16-06-2018 10:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Isn't the HG612 just a VDSL modem which needs plugging into a router+wifi device with a WAN connection?
I believe this was the exact configuration that Plusnet issued to me for fibre, about 8 years ago - and still running well!
Unless you can disable the modem half of the Hub-1, it won't work.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: HG612 With google replacing hub one
16-06-2018 10:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: HG612 With google replacing hub one
19-06-2018 10:37 AM - edited 19-06-2018 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have a look at the bottom of the HG612, ideally you want it to be a "3B" version. They are clearly 3B marked on the bottom (and also had a 1A power supply). I recently bought a refurb from eBay as well but got sent a v1 (no big 3B marking and power draw was 0.7A).
The earlier models were renowned for overheating and having hardware failures such as you've described. Connecting a LAN cable from your PC to LAN1 should at least bring up a link light, if it doesn't it's a faulty modem.
***Small point as well but when you get a working HG612, do try to wall mount it as thermally even the 3B's weren't impervious to overheating but vertically mounting them does help quite a lot.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: HG612 With google replacing hub one