What if I want to cancel my broadband subscription? Madasafish Broadband is subject to a 12 month minimum contract. You may cancel at anytime following the first 12 months, subject to 10 day's notice. You may cancel during the 12 month contract but you will need to pay our costs in installing the service. Full details are available in the Terms and Conditions. If you do want to cancel your service, please call our Customer Options Team on 0845 140 6002. Lines are open on weekdays (except Bank Holidays) between 9.00am-5.30pm. Note: we can't reply to cancellation requests made by Ticket. Please contact our Customer Options team on the telephone number above who will be able to deal with your query.