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Firefox was ok now keeps crashing

geoffmather
Newbie
Posts: 3
Registered: ‎10-11-2011

Firefox was ok now keeps crashing

Have used Firefox on my mini-laptop for ages but since a couple of days ago it comes up with a crash message (can still use Firefox on my desktop with no problems).
Have completely removed it and reloaded it a few times but problem still persists.
Any ideas folks?
(Meanwhile using Internet Explorer for web access).
6 REPLIES
Community Veteran
Posts: 18,840
Thanks: 275
Registered: ‎12-08-2007

Re: Firefox was ok now keeps crashing

What version are you using and have you updated it recently?
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Firefox was ok now keeps crashing

I have FF 8.0 on my win 7 netbook, that works OK, SWMBO has it on a XP netbook also OK
geoffmather
Newbie
Posts: 3
Registered: ‎10-11-2011

Re: Firefox was ok now keeps crashing

I use XP on my laptop and was using Firefox v 7.0
Whilst working on my desktop I just noticed upgrade to v 8.0 so downloaded this for my desktop (runs Windows 7)
Still puzzled why when I have deleted the previous Firefox installation then downloaded it again (which vesion should it be I wonder - 8.0?) why I got that error message.
Hey ho will try another download later.
thejudge
Grafter
Posts: 575
Thanks: 1
Registered: ‎01-08-2007

Re: Firefox was ok now keeps crashing

Could it be the Firefox user profile which has boobed up?
Try opening Firefox in the Profile Manager mode and create a new profile and test that.
http://kb.mozillazine.org/Profile_manager
mentalist3d
Grafter
Posts: 371
Registered: ‎20-08-2009

Re: Firefox was ok now keeps crashing

As TheJudge says, may be a problem with your FireFox profile. I've had a few problems with the FFprofile for a few updates with FF and had to wipe the profile and start from scratch
geoffmather
Newbie
Posts: 3
Registered: ‎10-11-2011

Re: Firefox was ok now keeps crashing

Hello folks - thanks for your interest and offers of advice.
I have just tried downloading Firefox 2011 version - and bingo I am up and running again!
Don't know what was happening but am a happy budgie again. Cheers to all.