Fibre not working on some devices
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: Fibre not working on some devices
Fibre not working on some devices
27-07-2019 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre not working on some devices
27-07-2019 2:50 PM - edited 27-07-2019 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Susanowlwilson Welcome to the forum.
I assume that if you are using wireless that you have gone into your available wireless settings and selected your router WiFi?
Alternatively if it's a Windows laptop try the following:
1. Type cmd into the search box on the bottom left of your desktop.
2.This should come up with a link to the Command prompt. Right click this and select 'Run as Administrator'. You may need to enter an administrator password unless you are already logged in to Windows as an administrator.. A new pop up box should appear.
3. Type 'ipconfig /release' (without the inverted commas).
4. After you get a response type 'ipconfig /renew' (without the inverted commas).
See if that fixes it.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Fibre not working on some devices
27-07-2019 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's Note(s)
Thread moved from Fibre Broadband to Tech Help.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Fibre not working on some devices
28-07-2019 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Susanowlwilson,
I'm sorry to hear that you're unable to get online on your laptop after tethering it to your phone whilst you were away. It sounds like the issue lies with the wireless settings on the laptop. Please can you run through the steps that @Baldrick1 has suggested and let us know if this doesn't resolve the problem.
Re: Fibre not working on some devices
01-08-2019 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: Fibre not working on some devices