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Fault process

jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Fault process

As I have had an engineer to my premises and sorted the problem so far how long does the Faults team keep an eye on my connection for?
8 REPLIES
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Fault process

As I have had an engineer to my premises and sorted the problem so far how long does the Faults team keep an eye on my connection for before coming to a conclusion and closing the fault ticket?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Fault process

Hi jasonfreeman,
Our Faults team will continue to monitor your ticket for the next 48-72 hours.
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Fault process

The engineer was here on wednesday so does that mean that they will monitor it untill tonight because I got an email saying that the ticket will remain open and the next action will be at 7pm tonight?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Fault process

Our Faults team have responded to Ticket: 81051624 for you today with the relevant information and once the ticket comes off hold at 7pm they will then respond within 48-72 hours.
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Fault process

So they could reply to me on the weekend then?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fault process

Topics merged - please keep everything in one place otherwise it causes the staff problems
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fault process

Yes, the Faults Team do work over the weekend.
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: Fault process

oh i didnt know that and btw are you able to look at my forum called "IP profile" please?