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Fault process
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- Re: Fault process
Fault process
21-02-2014 4:24 PM
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As I have had an engineer to my premises and sorted the problem so far how long does the Faults team keep an eye on my connection for?
8 REPLIES 8
Fault process
21-02-2014 4:27 PM
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As I have had an engineer to my premises and sorted the problem so far how long does the Faults team keep an eye on my connection for before coming to a conclusion and closing the fault ticket?
Re: Fault process
21-02-2014 4:57 PM
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Hi jasonfreeman,
Our Faults team will continue to monitor your ticket for the next 48-72 hours.
Our Faults team will continue to monitor your ticket for the next 48-72 hours.
Re: Fault process
21-02-2014 4:59 PM
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The engineer was here on wednesday so does that mean that they will monitor it untill tonight because I got an email saying that the ticket will remain open and the next action will be at 7pm tonight?
Re: Fault process
21-02-2014 5:12 PM
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Our Faults team have responded to Ticket: 81051624 for you today with the relevant information and once the ticket comes off hold at 7pm they will then respond within 48-72 hours.
Re: Fault process
21-02-2014 5:15 PM
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So they could reply to me on the weekend then?
Re: Fault process
21-02-2014 5:18 PM
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Topics merged - please keep everything in one place otherwise it causes the staff problems
Re: Fault process
21-02-2014 9:44 PM
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Yes, the Faults Team do work over the weekend.
Re: Fault process
21-02-2014 9:56 PM
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oh i didnt know that and btw are you able to look at my forum called "IP profile" please?
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