Fault process

[#1]

As I have had an engineer to my premises and sorted the problem so far how long does the Faults team keep an eye on my connection for?

[#2]

As I have had an engineer to my premises and sorted the problem so far how long does the Faults team keep an eye on my connection for before coming to a conclusion and closing the fault ticket?

[#3]

Hi jasonfreeman,
Our Faults team will continue to monitor your ticket for the next 48-72 hours.

[#4]

The engineer was here on wednesday so does that mean that they will monitor it untill tonight because I got an email saying that the ticket will remain open and the next action will be at 7pm tonight?

[#5]

Our Faults team have responded to Ticket: 81051624 for you today with the relevant information and once the ticket comes off hold at 7pm they will then respond within 48-72 hours.

[#6]

So they could reply to me on the weekend then?

[#7]

Topics merged - please keep everything in one place otherwise it causes the staff problems

[#8]

Yes, the Faults Team do work over the weekend.

[#9]

oh i didnt know that and btw are you able to look at my forum called "IP profile" please?