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Explanation of departments responsibilities

idlewis
Grafter
Posts: 245
Registered: ‎20-01-2010

Explanation of departments responsibilities

Can someone put what different department does i.e Tech, digital care etc so people know who to contact if there is a problem.
Thanks
2 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Explanation of departments responsibilities

dont think you get much choice on who to contact, the glorious system takes care of that for you
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Explanation of departments responsibilities

I'm afraid that you wouldn't have a choice of which department you contact - although your calls would be routed through to our customer service, provisioning, technical or business support teams depends on which number you call and which options you select.
Our Digital Care team are responsible for helping customers in these forums, plus a massive amount of work that they do behind the scenes that you'll be unlikely to see the majority of!