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Error message when using Gmail app on my phone to access plusnet email

mrwizard
Dabbler
Posts: 23
Thanks: 1
Registered: ‎20-02-2022

Error message when using Gmail app on my phone to access plusnet email

Starting today I have been getting the error message in the attached image on two different android devices. Despite this message I can still send and receive email. I have not got any other notifications indicating what actual action I need to take is.

The message reads "To continue, you'll need to take additional action
Your account or device settings require you to complete additional steps before using the Gmail app" 

Is anyone else seeing this or know how to resolve it. On my pc I am having no issues accessing my email via Outlook or via the webmail client.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 30,197
Thanks: 6,857
Fixes: 1,491
Registered: ‎11-01-2008

Re: Error message when using Gmail app on my phone to access plusnet email


Moderators Note


This topic has been moved from Email to Tech Help

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Rach_H
Plusnet Help Team
Plusnet Help Team
Posts: 25
Thanks: 23
Registered: ‎17-12-2024

Re: Error message when using Gmail app on my phone to access plusnet email

Hi @mrwizard,

Welcome to the Community!

I'm sorry to hear you're seeing this error message. Have you reached out to the Google Help team to query why this is happening?

Rach