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Emails from a particular source fail to arrive

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Luzern
All Star
Posts: 3,511
Thanks: 379
Fixes: 3
Registered: ‎31-07-2007

Emails from a particular source fail to arrive

Actually I am trying to recover my password from another forum. I am advised that an email is being sent but it never arrives on my computer.. I have white- listed the sender, and as well as looking my Thunderbird In Box  have checked PN's web mail IN and Spam. Catch All is on .
Can some one suggest what may be the problem and any thing I can do to ensure receipt?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
1 REPLY
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Emails from a particular source fail to arrive

Not a lot, I had this with Navman and Bob did a test and he couldnt find his test e-mail, even contacted Navman and they blaimed it on the message company, never did get mail password and had to open a new account, the main problem was that the account used  PN as a part of the sign on Sad Angry