Email sent from my website failed 28th Nov 2023

[#1]

I've been using PHPMailer from my plusnet website for several months. Emails have been sent from it without an issue. But yesterday (28th Nov 2023) they stop working with the following error :-
Connection: opening to relay.plus.net:587, timeout=300, options=array()
2023-11-29 17:42:11 Connection failed. Error #2: stream_socket_client(): unable to connect to relay.plus.net:587 (Connection refused) [/services5/util/c/c/ccgi.********.plus.com/public/mailtest/PHPMailer/src/SMTP.php line 409]
2023-11-29 17:42:11 SMTP ERROR: Failed to connect to server: Connection refused (111)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I've tried a different email address, this also fails with the same error.

I've tried this from my local machine and it's fine.

I assume there was an update or some change which had blocked this from working.
Any help appreciated.
Thanks
Steve

[#2]

Try using the debug settings referenced in the link.  That might offer better insight to which of a multitude of reasons could lead to this outcome.

There is a fair possibility that the web host service IP address has become tar-balled.  Such can self correct after 48 hours.

[#3]

The error message says the connection failed, and I'm certain this is not a php mailer or auhentication problem. I suspect the smtp ports are being blocked from leaving the server. Unauthenticated emails are sent, but this is not a solutoin as they are often rejected as likely spam.
I've contacted customer services and they are looking into it.

[#4]

Php mailer has different diagnostic levels. Without which all non-connections look the same.

[#5]

I've been usng the highest level of debug in php mailer.

[#6]

@LSteve - when you say 'unauthenticated emails send fine', do you mean simply with smtp auth disabled and/or with TLS switched off? What port were you using for this?

I think I've replicated the issue on my own webspace, however the difference is - I've never had this working, so I've nothing really to compare it to.

I don't suppose you have a copy of an email that was successfully delivered to a mailbox before this issue began? I'd be interested to see the email headers so I can understand the route it took from the hosting platform to the destination. Feel free to private message me if you do have this detail.

[#7]

Hi Bob,
I replied a few days ago but it seems to have disappeared.
The NetOps team have also asked for an email header when the emails were okay. This is totally irrelevant as it's no longer to open any of the smtp ports. I don't seem to be getting anywhere. I assume this is a firewall issue with the website server blocking the smtp ports.
The php code below illustrates the problem, the smtp ports are no longer open, but the imap and pop ports are. So it would be possible to receive emails, but they can't be sent using these ports.
Steve


function check_port ($addr, $port)
{
$fp = fsockopen ($addr, $port, $errno, $errstr, 5);
if (!$fp)
{
echo 'port '.$port.' is closed or blocked - err = '.$errno.' '.$errstr.'
';
}
else
{
echo 'port '.$port.' is open
';
}
}

check_port ('relay.plus.net', 25);
check_port ('relay.plus.net', 465);
check_port ('relay.plus.net', 587);
check_port ('imap.plus.net', 993);
check_port ('mail.plus.net', 110);
check_port ('mail.plus.net', 995);

[#8]

@LSteve - the rationale behind asking for the headers was to try and extract some logging from our side form an occasion when things were working. That would be helpful collateral in raising the issue with the hosting provider. I did try and locate something originating from your site when I last looked but I struggled.

I have run your script and it suggests that all outbound ports are blocked. This confuses me a little as you'd reported previously that you were able to send unathenticated mail? Are you suggesting things have become worse?

[#9]

Hi Bob,
I've attached source of 3 emails. One is the last that was successfully sent from the website (header1.txt). There is an old email before I was authenticating (header1-old.txt). The other is a non authenticated email that I've just tested, and yes this is still working. Conclusion is that the php mail() function does not use port 25, although as yet I don't know how it works.
NetOps have now had 13 attempts at looking at this, I've sent them the same files. It would be nice if they would at least say that something changed early on the 28th Nov.

Note having problems attaching files so they follow on....
Steve

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Subject: Monday 27-November-2023 / Herts CA : Herts League - Division 1 / Hemel Hempstead 1 v Little Heath 1

**************************************** Start of report ****************************************

Sent by : Law, Stephen  (Tuesday 28-November-2023 0:21:59)

                                     Herts CA : Herts League - Division 1                                     
                                           Monday 27-November-2023                                            

           Hemel Hempstead 1                               Little Heath 1
Board  1 : Tukpetov, Evgeny                    2230   0-1   Pigott, John C                     2372
Board  2 : Holland, Edward N                   2235   1-0   Ward, Jeremy P                     2172
Board  3 : Garwood, Colin P                    2177   0-1   Sagall, Roy                        2203
Board  4 : Gilfillan, Andrew                   2124   0-1   Waterman, Howard J                 1919
Board  5 : Law, Stephen                        2096   1/2   Yu, Rock                           1826
  Match Score :                                   1.5 - 3.5


***************************************** End of report *****************************************

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Subject: Monday 12-June-2023 / Herts CA : Herts League - Division 1 / Letchworth & Hitchin 1 v Hertford 1

--E2E4RESULTS648794cf720e0
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**************************************** Start of report ****************************************

Sent by : Thurstan, Tim M  (Monday 12-June-2023 22:57:34)

                                     Herts CA : Herts League - Division 1                                     
                                             Monday 12-June-2023                                              

           Letchworth & Hitchin 1                          Hertford 1
Board  1 : Abrams, James S                     2071   1/2   Cheal, Barry A                     2009
Board  2 : Fletcher, Matthew K                 2041   1/2   Byway, Paul V                      2033
Board  3 : Burton, Sean                        1823   0-1   Capes, Ian                         1896
Board  4 : Ball, Anthony J                     1908   0-1   Morris, Simon P                    1946
Board  5 : Woodhouse, Tom                      1662   1/2   Buswell, A Mark                    1774
  Match Score :                                   1.5 - 3.5


***************************************** End of report *****************************************

This result was sent from chess-results.e2-e4.co.uk



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X-VADE-SPAMCAUSE: gggruggvucftvghtrhhoucdtuddrgedvkedrvdeluddggedtucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecujffquffvqffrkfetpdfqfgfvpdfgpfggqdevhedtnecuuegrihhlohhuthemuceftddunecunecujfgurhepvffukfffhfestddttddttddttdenucfhrhhomheptggtghhirdhsthgvvhgvlhgrfidtrdhplhhushdrtghomhesfigvsgdvudejtgehtddrmhgvghgrfigvsghsvghrvhgvrhhsrdgvuhenucggtffrrghtthgvrhhnpeeljeeiteekvefgheevtdfhieegteduteduheejgfekgeffjeevleetueevleefheenucfkphepledurddufeeirdduuddrvddujeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhepihhnvghtpeeluddrudefiedruddurddvudejpdhhvghlohepfigvsgdvudejtgehtddrmhgvghgrfigvsghsvghrvhgvrhhsrdgvuhdpmhgrihhlfhhrohhmpegttghgihdrshhtvghvvghlrgiftddrphhluhhsrdgtohhmseifvggsvddujegthedtrdhmvghgrgifvggsshgvrhhvvghrshdrvghupdhnsggprhgtphhtthhopedupdhrtghpthhtohepshhtvghvvgesvgdvqdgvgedrtghordhukh
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Envelope-To: <steve@e2-e4.co.uk>
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hello

Moderator's note by Mike (Mav): Three posts released from Spam Filter and two duplicates removed.

[#10]

I was unable to either attached the full email source or place them in the text so have sent via a private message.
Yes unathenticated emails still works, I'm not sure what mechanism this uses.
Between the beginning of October and the 28th Nov more than 1000 emails were sucessfully authenticated and sent using php mailer.
Steve

[#11]

... but now the email sources have now appeared!