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Email account only

BB
Grafter
Posts: 77
Thanks: 6
Registered: ‎19-02-2011

Email account only

I have just left Plusnet 

I have set up an Email only account.

I can receive emails fine, but I am unable to send any. error message 505 comes up

I spoke with technical who were helpful. I can send emails on webmail but not on any other , ie thunderbird or bluemail

Help me please !!!

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 11,397
Thanks: 3,565
Fixes: 272
Registered: ‎30-07-2007

Re: Email account only

Error 505 is 'client not authenticated'

When not sending from a plusnet broadband connection , you must use authentication for the outgoing server with your plusnet username and password

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BB
Grafter
Posts: 77
Thanks: 6
Registered: ‎19-02-2011

Re: Email account only

How do I do this . I have tried various but its not happening on Bluemail or thunderbird

MisterW
Superuser
Superuser
Posts: 11,397
Thanks: 3,565
Fixes: 272
Registered: ‎30-07-2007

Re: Email account only

When configuring the outgoing server there should be an option ( certainly is on tbird) 'use authentication'

Select that and use your plusnet account and password as the username and password required by the authentication configuration

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BB
Grafter
Posts: 77
Thanks: 6
Registered: ‎19-02-2011

Re: Email account only

Will not work on tbird. I have sorted bluemail

MisterW
Superuser
Superuser
Posts: 11,397
Thanks: 3,565
Fixes: 272
Registered: ‎30-07-2007

Re: Email account only

It will work on Tbird. I use it on my tbird configurations, I just don't have them to hand to show the details at the moment. I'm away from home and only have android tablets using k9 with me.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mav
Moderator
Moderator
Posts: 21,652
Thanks: 4,452
Fixes: 504
Registered: ‎06-04-2007

Re: Email account only

Moderator's note(s):

Thread moved from General Chat to Tech Help.

Forum Moderator and Customer
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