Difficulty accessing external website

[#1]

Does anyone else having trouble accessing the Swiss federal government website at https://www.efd.admin.ch
It always times me out when I try connecting from my Plusnet account at home, on any machine I use. However I can access it from a neighbour's (non-Plusnet) account. 

Of course I have already contacted the site manager. They are not (knowlngly) restricting my access to the site.

To track the problem further I need to know if it affects other plusnet customers or just me.

[#2]

@SwissRoll - yes, times out for me too 'the site is taking too long to respond' being what I get as a response.

Try a tracert and see where it fails?

[#3]

Works for me.

[#4]

I've had problems all week from my Windows 10 laptop accessing a variety of sites - timeouts etc. My Windows 7 laptop is fine. I wonder if it's something to do with recent BT maintenance work in my area? Have there been routing or DNS changes?

[#5]

Works fine and fast on my Android tablet

[#6]

jab1: yes, times out for me too 'the site is taking too long to respond' being what I get as a response. Try a tracert and see where it fails?
SwissRoll: Tracert fails at the DNS lookup stage

John: Works for me
gleneagles: Works fine and fast on my Android tablet
SwissRoll: So clearly it isn't a general PlusNet problem. Something wrong with my DNS lookup configuration. Any suggestions?

schant: I've had problems all week from my Windows 10 laptop accessing a variety of sites - timeouts etc. My Windows 7 laptop is fine. I wonder if it's something to do with recent BT maintenance work in my area? Have there been routing or DNS changes?
SwissRoll:  This isn't a new problem, it's afflicted me for months.

[#7]

The site times out for me, and it does not appear to be a DNS problem.

traceroute to www.efd.admin.ch (162.23.128.213), 30 hops max, 52 byte packets
 1  gateway (192.168.0.1)  2.697 ms
 2  *
 3  *
 4  be3-3102.pcn-ir02.plus.net (195.166.143.132)  24.352 ms
 5  195.99.125.140 (195.99.125.140)  24.972 ms
 6  *
 7  *
 8  *
 9  gen06are01.xe-0-1-0.bb.sunrise.net (212.161.254.191)  44.858 ms
10  194.230.36.210 (194.230.36.210)  44.884 ms
11  162.23.16.194 (162.23.16.194)  46.490 ms
12  gi03-bemon74isp-ipe1.inetbb.admin.ch (162.23.16.245)  44.501 ms
13  gi101-befll15a-sge-ice1.inetbb.admin.ch (162.23.17.250)  45.618 ms
14  *
15  *
16  *
17  *

[#8]

Yes, I've just tried again, this time got a DNS result (dunno what happened the first time), and the traceroute got as far as you did, to

gi101-befll15a-sge-ice1.inetbb.admin.ch (162.23.17.250)

 but after that .... silence.

[#9]

@SwissRoll

I can connect quick happily to the site from a browser.

My traceroute is similar to yours (there is no reason why the target service would show on a traceroute as many websites block pings)

>tracert www.efd.admin.ch

Tracing route to www.cmsp2.admin.ch [162.23.128.213]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 2 ms 3 ms 3 ms lo0.central10.pcn-bng02.plus.net [195.166.130.249]
4 3 ms 3 ms 3 ms 411.be6.pcn-ir02.plus.net [84.93.253.79]
5 3 ms 3 ms 3 ms 195.99.125.144
6 4 ms 4 ms 4 ms 195.99.127.87
7 * * * Request timed out.
8 * * * Request timed out.
9 24 ms 23 ms 24 ms gen06are01.xe-0-1-0.bb.sunrise.net [212.161.254.191]
10 24 ms 24 ms 23 ms 194.230.36.210
11 27 ms 26 ms 26 ms 162.23.16.194
12 24 ms 25 ms 25 ms gi03-bemon74isp-ipe1.inetbb.admin.ch [162.23.16.245]
13 26 ms 24 ms 24 ms gi101-befll15a-sge-ice1.inetbb.admin.ch [162.23.17.250]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

My DNS servers are Google Public DNS 8.8.8.8 and 8.8.4.4 using a Windows 10 PC

[#10]

I was using

# traceroute -q 1 -N 1 -T -p 443 www.efd.admin.ch

So it was using TCP on port 443 (HTTPS), the same as accessing the website in a browser would use.

Perhaps something along the route does not like my 146.198.X.X IP address.

[#11]

Failing via my dynamic 146.198.xxx.xxx IP too

[#12]

Mine is 143.159.x.x, so that's not the common factor.

I'm not sure whether my IP is dynamic or static, is there an easy way of telling?

[#13]

@SwissRoll - Login to your Plusnet account and you'll see it here, but if you've not paid for one I suspect not.

[#14]

That shows a box called "Connection Settings" full of little pictures ...

[#15]

That's right @SwissRoll, so if you don't see one of these :

then you have a dynamic IP. HTH