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Difficulty accessing external website

FIXED
SwissRoll
Dabbler
Posts: 11
Registered: ‎14-03-2017

Difficulty accessing external website

Does anyone else having trouble accessing the Swiss federal government website at https://www.efd.admin.ch
It always times me out when I try connecting from my Plusnet account at home, on any machine I use. However I can access it from a neighbour's (non-Plusnet) account. 

Of course I have already contacted the site manager. They are not (knowlngly) restricting my access to the site.

To track the problem further I need to know if it affects other plusnet customers or just me.

29 REPLIES
jab1
Champion
Posts: 2,226
Thanks: 592
Fixes: 9
Registered: ‎24-02-2012

Re: Difficulty accessing external website

@SwissRoll - yes, times out for me too 'the site is taking too long to respond' being what I get as a response.

Try a tracert and see where it fails?

John
Community Veteran
Posts: 5,659
Thanks: 1,554
Fixes: 37
Registered: ‎16-10-2014

Re: Difficulty accessing external website

Works for me.

Screen Shot 2017-03-14 at 10.45.38.png

 

schant
Newbie
Posts: 1
Registered: ‎14-03-2017

Re: Difficulty accessing external website

I've had problems all week from my Windows 10 laptop accessing a variety of sites - timeouts etc. My Windows 7 laptop is fine. I wonder if it's something to do with recent BT maintenance work in my area? Have there been routing or DNS changes?

Community Veteran
Posts: 8,606
Thanks: 960
Fixes: 9
Registered: ‎02-08-2007

Re: Difficulty accessing external website

Works fine and fast on my Android tablet

SwissRoll
Dabbler
Posts: 11
Registered: ‎14-03-2017

Re: Difficulty accessing external website

jab1: yes, times out for me too 'the site is taking too long to respond' being what I get as a response. Try a tracert and see where it fails?
SwissRoll: Tracert fails at the DNS lookup stage

John: Works for me
gleneagles: Works fine and fast on my Android tablet
SwissRoll: So clearly it isn't a general PlusNet problem. Something wrong with my DNS lookup configuration. Any suggestions?

schant: I've had problems all week from my Windows 10 laptop accessing a variety of sites - timeouts etc. My Windows 7 laptop is fine. I wonder if it's something to do with recent BT maintenance work in my area? Have there been routing or DNS changes?
SwissRoll:  This isn't a new problem, it's afflicted me for months.

Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: Difficulty accessing external website

The site times out for me, and it does not appear to be a DNS problem.

traceroute to www.efd.admin.ch (162.23.128.213), 30 hops max, 52 byte packets
1 gateway (192.168.0.1) 2.697 ms 2 * 3 * 4 be3-3102.pcn-ir02.plus.net (195.166.143.132) 24.352 ms 5 195.99.125.140 (195.99.125.140) 24.972 ms 6 * 7 * 8 * 9 gen06are01.xe-0-1-0.bb.sunrise.net (212.161.254.191) 44.858 ms 10 194.230.36.210 (194.230.36.210) 44.884 ms 11 162.23.16.194 (162.23.16.194) 46.490 ms 12 gi03-bemon74isp-ipe1.inetbb.admin.ch (162.23.16.245) 44.501 ms 13 gi101-befll15a-sge-ice1.inetbb.admin.ch (162.23.17.250) 45.618 ms 14 * 15 * 16 * 17 *
SwissRoll
Dabbler
Posts: 11
Registered: ‎14-03-2017

Re: Difficulty accessing external website

Yes, I've just tried again, this time got a DNS result (dunno what happened the first time), and the traceroute got as far as you did, to

gi101-befll15a-sge-ice1.inetbb.admin.ch (162.23.17.250)

 but after that .... silence.

SpendLessTime
Aspiring Hero
Posts: 2,844
Thanks: 844
Fixes: 82
Registered: ‎21-09-2009

Re: Difficulty accessing external website

@SwissRoll

I can connect quick happily to the site from a browser.

My traceroute is similar to yours (there is no reason why the target service would show on a traceroute as many websites block pings)

>tracert www.efd.admin.ch

Tracing route to www.cmsp2.admin.ch [162.23.128.213]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 2 ms 3 ms 3 ms lo0.central10.pcn-bng02.plus.net [195.166.130.249]
4 3 ms 3 ms 3 ms 411.be6.pcn-ir02.plus.net [84.93.253.79]
5 3 ms 3 ms 3 ms 195.99.125.144
6 4 ms 4 ms 4 ms 195.99.127.87
7 * * * Request timed out.
8 * * * Request timed out.
9 24 ms 23 ms 24 ms gen06are01.xe-0-1-0.bb.sunrise.net [212.161.254.191]
10 24 ms 24 ms 23 ms 194.230.36.210
11 27 ms 26 ms 26 ms 162.23.16.194
12 24 ms 25 ms 25 ms gi03-bemon74isp-ipe1.inetbb.admin.ch [162.23.16.245]
13 26 ms 24 ms 24 ms gi101-befll15a-sge-ice1.inetbb.admin.ch [162.23.17.250]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

My DNS servers are Google Public DNS 8.8.8.8 and 8.8.4.4 using a Windows 10 PC

Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: Difficulty accessing external website

I was using

# traceroute -q 1 -N 1 -T -p 443 www.efd.admin.ch

So it was using TCP on port 443 (HTTPS), the same as accessing the website in a browser would use.

Perhaps something along the route does not like my 146.198.X.X IP address.

DS
Pro
Posts: 641
Thanks: 123
Fixes: 8
Registered: ‎06-01-2017

Re: Difficulty accessing external website

Failing via my dynamic 146.198.xxx.xxx IP too Huh

SwissRoll
Dabbler
Posts: 11
Registered: ‎14-03-2017

Re: Difficulty accessing external website

Mine is 143.159.x.x, so that's not the common factor.

 

I'm not sure whether my IP is dynamic or static, is there an easy way of telling?

Community Veteran
Posts: 5,659
Thanks: 1,554
Fixes: 37
Registered: ‎16-10-2014

Re: Difficulty accessing external website

@SwissRoll - Login to your Plusnet account and you'll see it here, but if you've not paid for one I suspect not.

SwissRoll
Dabbler
Posts: 11
Registered: ‎14-03-2017

Re: Difficulty accessing external website

That shows a box called "Connection Settings" full of little pictures ...

Community Veteran
Posts: 5,659
Thanks: 1,554
Fixes: 37
Registered: ‎16-10-2014

Re: Difficulty accessing external website

That's right @SwissRoll, so if you don't see one of these :

Static-IP.png

then you have a dynamic IP. HTH