Deco M9 / M5 configured with BT Business Smart Hub

[#1]

My TP Link Deco's were set up with a BT Business Smart Hub - Type A in router mode and working brilliantly until this week when something went wrong with my outside line.  Now sorted by Openreach (my broadband was crossed with my neighbours house...) and I'm now back on line and broadband normal. 

I am missing a step in the set up and whilst I can get the Decos to work in Access mode, when I switch the router and Deco to router mode - I cannot reach the internet. (Router mode gives more control on users, kids, IP addresses etc).

It's hugely irritating because I know it can work - but only if I know the settings!

On the Smart Hub I have set it to bridge mode, turned off smart set-up and turned off the wifi.

On the Deco, I have switched to Router mode and entered my broadband ID as MyID @plusdsl.net and password, selected PPPOE.

When I do that, the modem has a white light and the deco shows green but no internet.

I'm not very knowledgeable but wonder if there's some kind of conflict with IP addresses...or another setting I'm missing?

Thanks

[#2]

Dont you need the router wifi on to connect to the Deco? Or are they linked to it by ethernet?

[#3]

They're connected by ethernet.

[#4]

Internet lines crossed over?
Openreach have got them the right way round? Yes? You're actualy connected to your own BB ?????????

[#5]

Yep - my owntelephone line working.

[#6]

Check (by ringing it) to make sure.
Openreach could have the telephone numbers the right way round but "could" have mixed up the BB

[#7]

Yep - it's my number.

[#8]

New info, I've just had another crack at this. Everything appears to set up OK and I'm getting an IP address from my DECO but when I open a browser on my desktop I get sent to this page. (See attachment) with an IP address of 62.6.38.125 I have double checked my credentials and I can log into my Plusnet account website with them (without the @plusdsl.net for my user name...). 

[#9 · Accepted solution]

Yes...
You are connected to either no or the wrong BB supplier.
Openreach FU ..... 🙂

[#10]

So could that really be the case even though I have the RIGHT telephone number?

[#11]

Are you sure you can put the BT hub in router mode?

I would start again, get the bt hub working and use the deco in access mode.

[#12]

Too slow to edit, meant BT router in modem mode, i don't think it is possible. Switching off Wi-Fi and smart mode is not modem mode.

[#13]

Hi @Mustrum It's a BT Business Smart Hub which can operate in Bridge mode (unlike standard consumer Smart Hub).  It was  previously working successfully as a router before the service was disrupted.

[#14]

Wrong BB?

Yes ....... 🙂

[#15]

You win a prize - it's taken 3 visits from Openreach (& a lot of grumbling to Plusnet)  but they worked out my broadband was crossed in two different boxes giving me BT, not Plusnet Broadband.  Broadband back-up, Smart hub in modem (bridge) mode and Plusnet credentials enabling Deco to work as my router as it should.  Thanks