Control Panel
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- Re: Control Panel
Control Panel
29-11-2007 9:24 AM
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Am I looking in the wrong place or is there a prob?
Paul
Ticket 23510452
Re: Control Panel
29-11-2007 9:35 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Control Panel
29-11-2007 9:38 AM
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You can change your http://voip.plus.net login password at this page, if you click the 'extensions' link above this password box you will then be sent to another page where you can change your softphone/VoIP hardware device login password as well - i advise that you keep both of these passwords the same to avoid confusion.
We are looking at re-engineering this process to make both passwords visible on a single page so watch this space on that one..
Re: Control Panel
29-11-2007 9:43 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Control Panel
29-11-2007 9:46 AM
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What I have is
VoIP Trial Services
Voicemail
Voice Prompts
Directory
Calls Out
Calls In
Log Out
Paul
Re: Control Panel
29-11-2007 10:05 AM
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Please could you remove your cookies and clear your cache for the http://voip.plus.net pages, log out, close your browser and try again? I suspect that this might of been a 'one off'. If not then we'll need to investigate this urgently.
cheers
Re: Control Panel
29-11-2007 10:27 AM
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Quote from: RichSmol hmmm. We've not had a report like this before...
Please could you remove your cookies and clear your cache for the http://voip.plus.net pages, log out, close your browser and try again?
Ok done, still the same I'm afraid!
Paul
Re: Control Panel
29-11-2007 10:29 AM
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"logged in as
me
@mydomain.net"
at the bottom of my list on the left. Do you have anything like that?
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Control Panel
29-11-2007 10:33 AM
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Quote from: pjmarsh I have
"logged in as
me
@mydomain.net"
at the bottom of my list on the left. Do you have anything like that?
I have 'logged in as [my sip ID]'
Paul
Re: Control Panel
29-11-2007 10:36 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Control Panel
29-11-2007 10:39 AM
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Quote from: pjmarsh Have you tried logging out and back in again?
Yes numerous times!
Paul
Re: Control Panel
29-11-2007 10:48 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Control Panel
29-11-2007 10:54 AM
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Quote from: pjmarsh Don't suppose you've noticed if you've ever had those other options?
I haven't - definitely.
Paul
Re: Control Panel
29-11-2007 10:57 AM
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Hopefully Rich is onto it, and will be back soon with a fix.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Control Panel
29-11-2007 11:16 AM
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Quote from: pjmarsh I think that's one PlusNet and/or Gradwell need to fix then.
Hopefully Rich is onto it, and will be back soon with a fix.
Phil
Actually, I think I figured it out (With help from Maurice in PUG).
It seems Gradwell have two ways to login, either using the customer email address, or the extension of the SIP account.
I'm guessing it's by design that the extension only provides options in relation to that extension, whereas the email address provides more options for administration of the customer details. This in theory is good, because it would allow us to offer one customer multiple extensions that can be administered individually - eg in an office environment.
So, the simple answer is to login with your email address and not your SIP ID. Rich is going to ask Gradwell to change the text on the login page to be a bit more explicit as I can easily see how the confusion came about.
Ian
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